Site breaks with Form Vibes plugin activated

  • Resolved ashishtibrewal

    (@ashishtibrewal)


    3 years ago

    Hi there,

    With the latest update on Form Vibes (I think it was last month), my site is broken. There were no issues prior to the update and everything was working as expected. Nothing has been changed in terms of plugins (nothing new installed or removed) or content since before the last update.

    I’ve tried looking for potential solutions online but was unable to find one. I also got in touch with our hosting provider, Bluehost, but they were unable to assist on plugin issues and asked me to get in touch with the plugin provider directly or post here in the forum.

    This is what I received in the email:

    Howdy!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Form Vibes.

First, visit your website (https://tradebeee.com/staging/4508/) and check for any visible issues. Next, visit the page where the error was caught (https://tradebeee.com/staging/4508/staging/4508/wp-admin/plugins.php?activate=true&plugin_status=all&paged=1&s=) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

https://tradebeee.com/staging/4508/wp-login.php?action=enter_recovery_mode&rm_token=ut5K09YWHgtFGssPDCioz0&rm_key=nUXBTiYdiLGdo3aC65mB3g

To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.8.1
Current theme: Hello Elementor (version 2.4.1)
Current plugin: Form Vibes (version 1.4.1)
PHP version 7.0.33

Error Details
=============
An error of type E_PARSE was caused in line 29 of the file /home3/tradebee/public_html/staging/4508/wp-content/plugins/form-vibes/vendor/symfony/polyfill-php80/bootstrap.php. Error message: syntax error, unexpected '?', expecting variable (T_VARIABLE)

    My first suspect is the System PHP version. I think that might be what is causing the issue. When speaking to Bluehost support, they said that the PHP version installed is 7.4 for the domain which is different from the version installed system-wide.

    Any help on this issue would be appreciated.

    Thank you!

    – Ash

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Anand Upadhyay

    (@anandau14)

    Hi @ashishtibrewal

    We have already responded to your email for the support request you have sent.
    As per the debug info you have provided, your current PHP version is 7.0.33
    Try to upgrade to 7.3, 7.4 or higher and see if that resolved the issue.

    Thread Starter ashishtibrewal

    (@ashishtibrewal)

    Updating has fixed the issue.

    The other issue I have is that I’ve got a staging site and a production site. They are identical but only the production site is accessible by visitors on the web. I make changes to the staging site before deploying it to production and I’m using Bluehost’s staging service/feature. The problem I’m facing is that when I update the production site with new changes on the staging site, it removes all user-generated content (such as data captured from form submissions or login credentials that get created when a new user signs up). I think it’s because it copies the entire DB on the staging site (which doesn’t contain any user-generated data) to the production site. I’m also unable to do a push/pull for only the difference (i.e. a partial/selective pull/push/change — this would prevent overwriting the entire database) as it’s not available on Bluehost’s staging service. What would you suggest to do in this scenario? I don’t want to end up losing any data that’s been captured when updating the production site.

    Plugin Contributor Anand Upadhyay

    (@anandau14)

    Hi @ashishtibrewal

    I missed responding here earlier.
    Only option is to do partial migration or take a backup of formvibes submissions tables on your production site and replace it after staging to production migration is complete.

Viewing 3 replies - 1 through 3 (of 3 total)
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