Site Cannot be accessed

  • I was hired to help edit and improve a local dental office website. I was not the original creator of the site and am new to this line of work.

    When logged in we found some serious errors. We edited lots of parts to improve user experience and hid some pages that weren’t necessary. Saved. Previewed. Then moved on… A couple weeks later I logged in and the site said “This site cannot be accessed” and when I go to the “Pages” tab to edit it says I don’t have anything there.

    When logged in we also received an error message when we wanted to go to “WP Admin” and the “Customize” pages.

    The site still works and we cannot get ahold of the original creator. What do I do? Also, I should note that the whole time I was editing I was logged in through the Dentist’s owner account.

    The page I need help with: [log in to see the link]

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  • Moderator t-p

    (@t-p)

    Try:
    – deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
    – If you don’t have access to your Dashboard’s Plugins page, try manually resetting your plugins (no Dashboard access required). Here is another tutorial: https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/ . If that resolves the issue, reactivate each one individually until you find the cause. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
    – switching to the unedited default Theme (Twenty Twenty, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins).
    If you don’t have access to your Dashboard’s Appearance page, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. Alternately, you can remove other themes except the default theme (Twenty Twenty, etc.). That will force your site to use it.

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