Site can’t reach www.ads-software.com and cache is not detected

  • Resolved ajengel8

    (@ajengel8)


    3 months, 1 week ago

    Hi all, my site is showing 2 critical health issues. A friend using Safari told me they can’t access the site, but others seem to be able to. Here are the reported issues:

    “Your site is unable to reach www.ads-software.com at 198.143.164.251, and returned the error: cURL error 7: Failed to connect to api.www.ads-software.com port 443: Connection refused”

    “Page cache is not detected and the server response time is slow”

    • Median server response time was 671 milliseconds. It should be less than the recommended 600 milliseconds threshold.
    • ?No client caching response headers were detected.
    • ?A page cache plugin was not detected.

    Please help! Thanks in advance!

    The page I need help with: [log in to see the link]

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  • Your website is easily accessible for me. However, the messages in Site Health indicate a different problem: your website (or WordPress) apparently cannot reach other websites (or domains) on its own. This usually happens due to restrictions imposed by security tools in the hosting. I would therefore recommend that you contact your host’s support team (DigitalOcean, apparently) for clarification.

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