Site Changes Disappearing After update

  • Resolved Cliff Grainger

    (@staffsbizphotos)


    6 years ago

    Hi there
    Litespeed report number -TKZQIQWC
    I have the litespeed plugin installed on several sites but this site has recently started experiencing odd behaviour I think after a recent upgrade.

    The client makes changes to the site such as adding new content or images and after updating the page some elements disappear from the pages.
    .
    For example they have a gallery module for designer dress collections. Any update sees these disappear from the relevant pages until the site is manually purged and the elements reappear.

    It used to work automatically and they are reporting frustration at the time. Do you have any suggestions please.
    Cliff

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • stanley@litespeed

    (@stanleylitespeed)

    Hi @staffsbizphotos, may I know the element plugins/themes’ name which usually has this issue?

    Thread Starter Cliff Grainger

    (@staffsbizphotos)

    Hi Stanley. Thanks for the quick response.
    The site is using The7 theme with WPBakery Visual Composer plugins. The element in question is the Media Grid that displays galleries of images on the Designer Collections pages.
    Thanks for any help.
    Cliff

    Plugin Support qtwrk

    (@qtwrk)

    Hi

    Could you please provide the report number ?

    Best regards,

    Thread Starter Cliff Grainger

    (@staffsbizphotos)

    I had put it in the original post. Litespeed report number -TKZQIQWC
    Unless you mean a different report number-if so let me know

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    Could you please backup and then downgrade to 2.9

    https://downloads.www.ads-software.com/plugin/litespeed-cache.2.9.zip

    to see how it goes ?

    Best regards

    Plugin Support LiteSpeed Lisa

    (@lclarke)

    Hi,

    I’m going to mark this topic “Resolved,” due to lack of activity.

    If you still need help, we’ll be happy to reopen the topic.

    If so, please let us know if you’ve tried backing up and downgrading? Did that solve the problem? (We don’t mean to suggest you downgrade permanently – it’s just so we can see if the error is with a newer version of the plugin.)

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
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