Site content disappearing

  • Resolved chipegoh

    (@chipegoh)


    5 years ago

    Good day,

    I’m hoping someone can point me in the right direction. All the content from my site has disappeared.

    It still looks like it is there when I log into the file manager on the cpanel, but the site only displays the generic “just another WordPress site” on the front end. It was working fine yesterday.

    I don’t what’s broken. Please help.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Carike

    (@carike)

    Hallo @chipegoh,

    First, take a deep breath.
    Based on the information you provided, it appears that your site has been hacked.
    This is most likely because of a demo content plugin.

    If you do not have a backup, contact your host. Most keep automatic backups.

    Thread Starter chipegoh

    (@chipegoh)

    Thanks @carike. I am panicking a little, but the sir does get backed up every night. I’m a bit of a novice so please forgive the questions: 1) What’s the easiest way to get the site back up? Is there a thread you can direct me to? Bearing in mind that I’m a newbie? 2) Is there a quick way to find the offending plugin?

    Carike

    (@carike)

    1.) The easiest way is to ask your host to do it for you.
    2.) Do you have Theme Grill’s Demo Content Plugin installed?

    neft121

    (@neft121)

    Dear Chipegoh, I notice that it seems your site is working/up now. Could you share how you achieved this (did your restore the backup?)

    Thread Starter chipegoh

    (@chipegoh)

    Thanks all. Crisis averted. @carike host did it for me.

    Carike

    (@carike)

    Remember to delete the Demo Content Importer plugin.
    Also check that there are no additional admin users.
    Glad you are back on track ??

Viewing 6 replies - 1 through 6 (of 6 total)
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