• brian.g

    (@briang-1)


    Hello, I recently installed several plugins to my site and it looked okay all day yesterday. Then, when I came in this morning, the whole site was messed up and I can’t use updraft backup and restore because I can’t get into the dashboard at all. When I open the site URL, it just shows the text from the menu and some of the logo material, but it’s all garbage. It’s this site: realspace3daudio.com

    I deleted all of the new plugins I installed directly from the server, but so far, it isn’t helping at all.

    When I try to login to the site, it goes to a “page not found” screen.

    Can anyone help me? I am a bit of a novice when it comes to this stuff, so I’m a little panicked. :/
    Thanks for your help in advance.

    Best,

    Brian

Viewing 13 replies - 1 through 13 (of 13 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    It appears you’ve set your site as SSL but your server is not configured to accept https connections.

    So what else did you do besides install plugins?

    Thread Starter brian.g

    (@briang-1)

    I didn’t do anything besides the plugins.

    I used super minify https://www.ads-software.com/plugins/wp-super-minify/

    and

    score booster: https://www.ads-software.com/plugins/wp-performance-score-booster/

    and download monitor with the terms and conditions add-on:

    https://www.ads-software.com/plugins/download-monitor/

    I think maybe the minify or speed booster messed up the site.

    I have an updraft backup, so I was considering wiping the site and trying to reinstall wordpress, then installing the updraft plugin and trying to restore a working backup. But I don’t know if this will get me back to my Dashboard. I can’t get to that at all.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Try replacing your .htaccess file with the default, basic one:

    https://codex.www.ads-software.com/htaccess

    Thread Starter brian.g

    (@briang-1)

    it a subdomain, so I replaced it with this:

    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]

    # add a trailing slash to /wp-admin
    RewriteRule ^wp-admin$ wp-admin/ [R=301,L]

    RewriteCond %{REQUEST_FILENAME} -f [OR]
    RewriteCond %{REQUEST_FILENAME} -d
    RewriteRule ^ – [L]
    RewriteRule ^(wp-(content|admin|includes).*) $1 [L]
    RewriteRule ^(.*\.php)$ $1 [L]
    RewriteRule . index.php [L]

    So far, it hasn’t helped.

    Thread Starter brian.g

    (@briang-1)

    Because the other .htaccess didn’t work, I also tried the “subfolder” example of .htaccess because this site is in a subfolder of the parent site.

    So this:

    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]

    # add a trailing slash to /wp-admin
    RewriteRule ^([_0-9a-zA-Z-]+/)?wp-admin$ $1wp-admin/ [R=301,L]

    RewriteCond %{REQUEST_FILENAME} -f [OR]
    RewriteCond %{REQUEST_FILENAME} -d
    RewriteRule ^ – [L]
    RewriteRule ^([_0-9a-zA-Z-]+/)?(wp-(content|admin|includes).*) $2 [L]
    RewriteRule ^([_0-9a-zA-Z-]+/)?(.*\.php)$ $2 [L]
    RewriteRule . index.php [L]

    Still, no dice.

    Thread Starter brian.g

    (@briang-1)

    Okay, So I made a local backup of my website and did a fresh reinstall of wordpress using the Blue Host control panel. I still can’t access wp-admin to login. It just says that it isn’t there.

    Thread Starter brian.g

    (@briang-1)

    I suppose it’s actually wp-login.php that I can’t access. It’s redirecting from wp-admin

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    IF all else fails, that backup might be A Good Thing.

    Thread Starter brian.g

    (@briang-1)

    Well, I’m not really sure what to do at this point. I tried to install fresh WP by manually uploading it over FTP, and through Blue Host. When I did it manually, I couldn’t login to cpanel because it asks for a login that I’ve never seen before. I use the cpanel inside of bluehost and I’ve never used this one.
    When I installed with Blue Host’s tools, it auto-populated the wp-config.php file with some database stuff and put a default admin login in there for me, but if I try to go to the wp-login.php, it won’t enter the dashboard, it just looks like I’m browsing the file system of the website.

    Thread Starter brian.g

    (@briang-1)

    When I try to login it says “This site can’t be reached

    realspace3daudio.com refused to connect.
    Try:
    Checking the connection
    Checking the proxy and the firewall
    ERR_CONNECTION_REFUSED

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    I think you’ve totally farkled things and should contact BH tech support.

    Thread Starter brian.g

    (@briang-1)

    Aha. I actually got to the dashboard. I managed to get it to load. Unfortunately, there isn’t the WP tool on the left side of the screen like there used to be. Not sure how to get that back?

    Thread Starter brian.g

    (@briang-1)

    FYI I was able to get the site back up.

    farkled indeed.

Viewing 13 replies - 1 through 13 (of 13 total)
  • The topic ‘Site Crash, can’t access Dashboard :(’ is closed to new replies.