• Resolved sammymaudlin

    (@sammymaudlin)


    I’ve been using this plugin on multiple sites and it has been wonderful. I just installed it on https://rocktownhall.com/blogs and my site is down publicly and privately with this error:

    Fatal error: Call to undefined function wp() in /home/rock/public_html/blogs/wordpress/wp-blog-header.php on line 14

    We get over 30,000 uniques each month so maybe our traffic is too much for the plugin?

    I have already receive about 100 emails from people that can’t get in. I deleted the plugin via FTP but that didn’t do the trick.

    Please help uninstall it completely.

    Thanks.

    https://www.ads-software.com/plugins/all-in-one-wp-security-and-firewall/

Viewing 14 replies - 1 through 14 (of 14 total)
  • Thread Starter sammymaudlin

    (@sammymaudlin)

    Fixed it. Had to rewrite my wp-config file via the cPanel file editor as the DW version wasn’t working. Have no idea how/why but the site is back at least.

    Thread Starter sammymaudlin

    (@sammymaudlin)

    Spoke too soon. The site is back but the header is gone and I can’t login

    Error 403 – Forbidden

    You don’t have permission to access the requested resource. Please contact the web site owner for further assistance.

    Help?

    Thread Starter sammymaudlin

    (@sammymaudlin)

    Actually the site is all messed up. Please help?

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi sammymaudlin, the problem you are experiencing is not related to the plugin. You should be asking that question in another forum which will allow you to get quicker help. Here is a URL to the over forum.

    Can you also close this support thread as it is not related to the plugin.

    Thank you kindly

    Thread Starter sammymaudlin

    (@sammymaudlin)

    Well it must, in some way, be related to this plugin. Everything worked fine. I activated the plugin, started making some settings in the plugin’s settings area and my site collapsed. So I understand that you don’t want your plugin to get a bad rap and of the many times I have used it on other sites it worked great, but in this case it did not.

    There may be a conflict with another plugin in which case it may be an issue with the other plugin. As I can’t login, I can’t find out. All I know for sure is that this plugin triggered a site meltdown.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi the reason why I said that the problem is not related to this plugin is because of your error above..

    Fatal error: Call to undefined function wp() in /home/rock/public_html/blogs/wordpress/wp-blog-header.php on line 14

    In relation to your comment above…

    There may be a conflict with another plugin in which case it may be an issue with the other plugin.

    This could be the issue, it might be a conflict with another plugin.

    Everything worked fine. I activated the plugin, started making some settings in the plugin’s settings area and my site collapsed.

    This is the first time you mentioned the above. In that case I would have replied with a plugin conflict.

    So I understand that you don’t want your plugin to get a bad rap

    We like users to comment on the plugin. Constructive comments helps us to develop a better plugin and for that we thank you ??

    So lets look at the fact that there might be a conflict with another plugin. Can you deactivate all plugins and leave this one active? Lets see if the plugin works. If you can’t log in FTP into your site and rename the plugin folder or delete it. That should get you back into your admin panel. If that does not help make sure your .htaccess file has no entries left from this plugin.

    Kind regards

    Hi, please disable all advanced features first. The following post should be helpful:
    https://www.ads-software.com/support/topic/features-that-are-labelled-advanced?replies=3

    Do you know which feature causes the conflict/issue?

    Thread Starter sammymaudlin

    (@sammymaudlin)

    Sorry if I wasn’t clear. I do appreciate your follow-up.

    I have renamed the plugin folder and that didn’t help. I downloaded the plugin folder (for restoration later) and deleted online. That didn’t help.

    My issue came after I had the plugin change the prefix for my databases to a random 6 character one. So I figure that the issue is with my databases. Via phpadmin I have renamed and all tables back to wp_ and have “drop”ped all tables related to the plugin and deleted the plugin from my plugins folder via ftp.

    None of that did the trick. So now I’m reinstalling all core WP files, except wp-content which I am now uploading.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi @sammymaudlin that is okay perhaps I myself did not read well your original comment above ??

    Please read the following URL in relation to the prefix changes.

    Just in case your solution above does not work for you.

    Kind regards

    Thread Starter sammymaudlin

    (@sammymaudlin)

    Well, the site is better and at least no content was lost. I finished the above, tried everything in that link you provided but am still falling short. Hoping you can still help.

    https://rocktownhall.com/blogs

    UN= rock
    PW= townhall

    Remaining issues:

    I can login via the sidebar plugin that I have but I can’t access the dashboard via the dropdown “dashboard” link under the “Rock Town Hall ? Rock Music Discussion” menu in the upper left nor by going to https://rocktownhall.com/blogs/wp-admin. Either way I get “You do not have sufficient permissions to access this page.”

    The only other issue, I think, is that all of the post images are looking for them to me at https://www.rocktownhall.com/blogs/wordpress/wp-content/uploads… when they are actually at https://www.rocktownhall.com/blogs/wp-content/uploads

    Can you help with either of those?

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi have you completely lockdown your whole website? Every link from above takes me to a login screen. Is that how you have set up your website or blog?

    When you say

    I can login via the sidebar plugin that I have

    What plugin are you referring too?

    Regards

    Thread Starter sammymaudlin

    (@sammymaudlin)

    Hi mbrsolution. I had it locked down to prevent visitors from seeing while it was messed up.

    I finally solved. For anyone in a similar boat (hope not), there may have been an easier way but after almost 2 days of trying easier ways I did this:

    Via phpadmin (cPanel) I searched thru the database tables and changed the prefix back to “wp_”. There is a search-and-replace function in here that works on, at least, a table by table basis. I deleted the plugin via ftp. I deleted all table columns (?) that were related to the plugin (had aio… in it). I downloaded the version of WP that the site was using (which was the most current) and replaced all the folders/files via ftp except the content folder. I then, to be overly safe, created a new user for the database and added in the missing info in the wp-config.php file. You can search for the how-to on that. Not hard.

    That restored the site back to the way it was with the exception of still not allowing me to access the WP dashboard. I could login via a homepage plugin that I had, but got a permission error when trying to access /wp-admin.

    At this point, I threw in the towel, hired a pro via freelancer.com and for $25, he fixed the rest in about 40 minutes. Though the first fix didn’t give me Administrative privileges though it acknowledge me a an admin. He fixed that too.

    So the biggest mistake I made was not backing everything up, as the plugin strongly suggests.

    Let me extra clear for anyone thinking about this plugin: It is beyond amazing. It does everything that it promises to do and more. It has so many options that it is mind boggling and if you only understand a fraction of them, your site will still be far more secure. I have used every function at one time or another on another site with ZERO issues. This is incident, though unfortunate, was an anomaly and likely due to something specific about the site I was implementing it on.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi sammymaudlin I am happy to hear that your issue has being resolved.

    As you mention backing up is one of the many suggestions that the plugin developers have added in many areas of the plugin to save guide the user into setting up a secure website and if something goes wrong to be able to recover. This, in one way can be a learning curve for you which in my humble opinion is very positive and important.

    I myself have had my share of mishaps in the past that had me loose so much data and countless days, hours that almost brought tears to my eyes. However after so many years and so much stumbling around which was a learning curve for me and still is today ?? I am now in better position to work better, more efficient and share my knowledge to others ??

    If you don’t require any more help with this issue could you mark this support thread as resolved.

    Thank you very much for using this great plugin

    Thread Starter sammymaudlin

    (@sammymaudlin)

    I hear ya!

Viewing 14 replies - 1 through 14 (of 14 total)
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