Site crashed due to supposed spam activity but real customer

  • Resolved eftcolumbus

    (@eftcolumbus)


    2 years, 2 months ago

    Hi, so yesterday my site crashed for 12 minutes, it looked like a spam comment attack. But when I researched the IP address given, it is attached to a legitimate customer who has bought 3 times over the last 3 months, and was visiting a page for a new product created be a vendor that she previously purchased, it makes sense she would visit that page and it does not make sense she would be trying to leave a review/comment as the product was just released. She is not listed in my approved or denied in my dashboard either. And the ip address lookup matches her billing address.

    My web admin says”

    “Its very possible then that something is causing a loop or agressively checking each request when it shouldn’t be, this is a known issue with Cleantalk but can be avoided by disabling most of the security options and allow it to do its ‘base’ level security.” Then he provided this link:

    https://www.ads-software.com/support/topic/slowing-down-my-website-4/

    On that support topic linked above, I checked through everything, the only thing I didn’t have already set as suggested is I have the Spam Firewall enabled, which at the end of the above thread they say it can be disabled. BUT in the description of the Spam Firewall on my dashboard you guys write

    Also reduces CPU usage on hosting server and accelerates pages load time. If the setting is turned on, plugin will automatically add IP address for each session with administration rights to Personal list in the cloud."

    So now I’m confused, does disabling it help or hurt? And is there a way to prevent some sort of “loop” that my webadmin mentioned above?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support SergeM

    (@serge00)

    Hello, @eftcolumbus.

    Yes, the SpamFireWall option can reduce your webserver load by deflecting a part of any DDoS attack:
    https://cleantalk.org/cleantalk-anti-spam-firewall

    At the same time, the option is not obligatory, it can be disabled. The main part of the CleanTalk Anti-Spam protection will still work just fine.

    And is there a way to prevent some sort of “loop” that my webadmin mentioned above?

    I can not answer you in details about the “loop” as some testing is required in this case. The link to the form is needed, as well as a screenshot of the CleanTalk plugin settings and also the name of the cache plugin you are using.

    If you want we can troubleshoot this issue in a private ticket. You can create it here:
    https://cleantalk.org/my/support/open

    Thank you.

    Plugin Support amagsumov

    (@amagsumov)

    Hello,

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 2 replies - 1 through 2 (of 2 total)
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