Site crashes after automatic update from 2.9.8 to 3.0.1

I had a look, and I think you’ll need to do some troubleshooting on this one. I’ve not seen this happen before. First, use an ftp client (like Filezilla) and rename all the plugins (add a dash or zero in front of each name) so that they are deactivated. Refresh your browser and see if that works to get you logged in.

First we need to see if we can get your website back using ftp go to wp-content/themes and rename Mystique theme you using to something Mystique-bak and then try and go to to your website this will force the default twentyten theme to open.

If your website opens then could be that theme is not compatible to wordpress 3.0

Govpatel – good idea. ??

Okay i went to
ftp://bobcatbanner.com/wp-content/themes

but do i have to use a ftp client like Cathy said to rename them? I dont think it lets me.

click on themes and you will see all your themes there You need to just rename the folder Mystique and ftp will let you rename the theme folder.

We can deactivate your plugins if renaming the theme does not work.

okay.

I renamed ftp://bobcatbanner.com/wp-content/themes/mystique

to

ftp://bobcatbanner.com/wp-content/themes/mystique-bak

and i rechecked the site and still nothing

@ Cathy Tibbles

The problem is there is nothing to log in to. Nothing. just a white screen.

Everything is still there on the ftp server though

I’m not 100% sure on this, but I dont trust appending a word – bak – to the file. I’d put it at the beginning of the word. Also, go ahead and rename the plugins now to see if they are causing the problem. That is at the wp-content/plugins/ directory. prepend — to each name.

It does not matter as I have been renaming this way and have never had any problems.You do not need to do each plugin just the plugin directory will work the same.

Follow this steps to reset your plugins.

Create an empty plugins folder

* Via FTP wp-contents folder (directory)
* Via FTP rename the folder “plugins” to “plugins.hold”
* Via FTP create new folder called “plugins”
* Login to your WordPress administration menus
* Via FTP delete the empty “plugins” you previous created
* Via FTP rename “plugins.hold” back to “plugins”

If this let you log in admin then may be plugins need updating as they might not be compatible to 3.0

Okay.

* Plug-ins folder has been renamed to “plugins.hold”
* The mystique folder under “themes” has been renamed to “mystique-bak”

Still that white blank screen. ??

oh and also there’s a new blank plugins folder

ok looks like we need to rename .htaccess file I left this for last go ahead rename

1. deleting/renaming your .htaccess. it’s possible that a .htaccess rule could be the source of the problem.

2. deactivating all plugins to see if this resolves the problem? If this works, re-activate the plugins one by one until you find the problematic plugin(s).

We have already done this two steps.

3. switching to the default theme to rule out any theme-specific problems? If you don’t have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the Default theme (Twenty Ten theme) to activate and hopefully rule-out a theme-specific issue

4. resetting the plugins folder by FTP or phpMyAdmin? Sometimes, an apparently inactive plugin can still cause problems.

Okay

1.) What do i rename the .htaccess to?

2.) do i move the plugins to the empty plugin folder to reactivate them?

to anything wordpress will create a new one leave that plugin folder as is for now.