Site crashes after page refresh

Hi @bypangea,

Thank you for reaching out to us.

We can watch the video you provided, it said the video be deleted.

To assist you better, could you please:

1. Provide us a sample protected page and password for us to take a look.
2. Enable WP_Debug and provide the log for us to review.
3. Temporarily disable cache of the hosting server and cache server and check if it works.
4. Negative to Tools?>?Site Health?>?Info and check if there is anything causes the issue.

Awaiting your reply.

https://lake2forest.de/

All site pass

123456

Please check in mobile browser

Hi @bypangea,

I’ve checked but didn’t encounter the issue you mentioned.

Could you please provide a screenshot or screencast of the issue on your end for us to investigate further?

Awaiting your reply.

When you enter the site from the mobile version via Chrome, the home page opens after entering the password. The homepage refreshes itself several times and the site crashes.

I fixed the crashing issue and it has nothing to do with your plugin. Since I have password protected the entire site, when I enter https://lake2forest.de/ it does not accept password entry for the first time. He accepts it the second time he logs in. Same problem on different devices on different computers.

Hi @bypangea,

Glad to hear that you able to fix the crashing issue.

>>>Since I have password protected the entire site, when I enter?https://lake2forest.de/?it does not accept password entry for the first time. He accepts it the second time he logs in. Same problem on different devices on different computers.

It looks like a cache issue. Your website still show the cached version of your protected page, i.e. with the login form instead of the private content.

Could you help to exclude cookies and exclude password protected page URLs from caching servers and check if it works please?

References: https://passwordprotectwp.com/docs/caching-plugins-cache-servers-integration/

Awaiting your reply.