site crashes when Royal Elementor Addons activated

Hi Anna,

At first, thank you for choosing our plugin and service.

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.
2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE
3. If the instructions above won’t help:
   Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
   Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.
   We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
   P.S. Please don’t forget to mention the support URL from www.ads-software.com

Kind Regards

I had the same problem.. What worked was.. I changed (downgraded) the PHP Version on my hosting provider from version of 8.0 and above to 7.4

When I changed to PHP 7.4, it WORKED and crash was FIXED. After the pro plugin is activated, your template loaded and your site is now loading well… You may change the PHP Version back to 8.0 or so and see. If there is still problems with the change to 8.0 or so, then it may be best to stay on version 7.4

Hope this helps…

Asalamu Alaikum… (Peace)

• This reply was modified 1 month ago by momoduds.
• This reply was modified 1 month ago by momoduds.
• This reply was modified 1 month ago by momoduds.