Site crashes without any changes

  • Resolved csm210

    (@csm210)


    2 years, 3 months ago

    I have not made any changes to my site, including plugin updates, since this happened. If the plugin is activated I get a fatal wordpress error on my site. I tried deactivating all other plugins and activating a default theme and it still happens. I am happy to give access to our staging site for testing if needed. Any help would be much appreciated!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Carlos Moreira

    (@carlosmoreirapt)

    Hi @csm210
    Can you confirm which version of the plugin you have installed and what PHP version your server is running?
    Do you have access to the error logs? Or any error message? That would be important to understand what’s happening.
    Greetings, Carlos

    Thread Starter csm210

    (@csm210)

    Plugin version: 1.5.7.2
    PHP version: 7.4 (upgrading to 8.1 causes error messages with other plugins on my site)

    Error message:
    Fatal error: Uncaught Noodlehaus\Exception\UnsupportedFormatException: PHP data does not return an array in /www/wp-content/plugins/interactive-geo-maps/vendor/hassankhan/config/src/Parser/Php.php:95 Stack trace: #0 /www/wp-content/plugins/interactive-geo-maps/vendor/hassankhan/config/src/Parser/Php.php(43): Noodlehaus\Parser\Php->parse(1, Object(SplFileInfo)) #1 /www/wp-content/plugins/interactive-geo-maps/vendor/hassankhan/config/src/Config.php(114): Noodlehaus\Parser\Php->parseFile(Object(SplFileInfo)) #2 /www/wp-content/plugins/interactive-geo-maps/vendor/hassankhan/config/src/Config.php(79): Noodlehaus\Config->loadFromFile(Object(SplFileInfo), Object(Noodlehaus\Parser\Php)) #3 /www/wp-content/plugins/interactive-geo-maps/vendor/saltus/framework/src/Modeler.php(61): Noodlehaus\Config->__construct(Object(SplFileInfo)) #4 /www/wp-content/plugins/interactive-geo-maps/vendor/saltus/framework/src/Modeler.php(29): Saltus\WP\Framework\Modeler->load(‘/www/wp-content…’) #5 /www/wp-content/plugins/interactive-geo-maps/vendor/ in /www/wp-content/plugins/interactive-geo-maps/vendor/hassankhan/config/src/Parser/Php.php on line 95

    Thanks!

    Plugin Contributor Carlos Moreira

    (@carlosmoreirapt)

    Hi @csm210
    It seems as if some files might be missing. Deleting the plugin completely and installing it again through the repository solves the problem or does it still occur?

    Thread Starter csm210

    (@csm210)

    That worked! Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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