Site disappeared after URL update in database

  • Hello.

    I am migrating an old web site from xampp 32-bit on XP built in wordpress 3.6, into an online host.

    I manually updated wordpress to 4.9 and the site became visible, but the site url was wrong, it showed up as localhost_ in Softaculous wordpress manager:

    https://localhost/Gomberg_Map

    I could not login with Softaculous or the admin page.

    I had already uploaded the database into phpmyadmin, but I didn’t know how to update the urls in phpmyadmin.

    So, I opened the DB in notepad on my desktop and updated the urls, and re-imported the DB in phpmyadmin. The site became invisible (white) but the url looks correct now:

    I wonder if it’s allowed to re-import a DB or have I screwed up my site?

    I then realized maybe the config file needed updating. I got the database name by opening “backup” in softaculous manager. I input the database name in two places in the config file, and reuploaded the config file.

    The site still was white.

    There was a database password still in the config file. This would be from the old xampp site, I presume. It didn’t work either to remove that DB password or to leave it. So, I presume there is a different DB password somewhere, maybe generated by manually updating wordpress to 4.9???

    Question 1: So, how do I find the database password after a manual wp update? And will that solve my “white” site problem?

    Willing to hire someone to fix this.

    Or please make the solution simple for dummies.

    Thanks in advance.

    • This topic was modified 8 months, 1 week ago by James Huff. Reason: fixed formatting

    The page I need help with: [log in to see the link]

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  • Moderator James Huff

    (@macmanx)

    A blank white screen means that PHP crashed, usually due to a function conflict introduced by a plugin or theme.

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via?SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. Hopefully, this will force the default theme to activate and rule out a theme-specific issue (theme functions can interfere like plugins).

    If neither of those work, your server may be running a version of PHP that isn’t compatible with the site, since WordPress 4.9 is very old: https://make.www.ads-software.com/core/handbook/references/php-compatibility-and-wordpress-versions/

    If that’s the case, either downgrade PHP to 7.2, or upgrade WordPress to 6.4.3

Viewing 1 replies (of 1 total)
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