Site does not support background processing

Hey there!

It is strange that Background Processing is not working on your site, and the sync URL shows the failed response when logged off.

That is not the default or expected behaviour when using the WooCommerce Square extension.

I wonder if this is being caused by a plugin or theme conflict.

This kind of problem is usually caused by either a conflict with your theme or with another plugin.

Can you please try the plugin conflict test based on the steps below and see if it helps?

Temporarily switch your theme to Storefront
Disable all plugins except for WooCommerce and Square
Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Do let us know how that goes and if you need any further help from us.

Hello,

We follow your steps but it didn’t help on the issue. We switch the theme to default Twenty nineteen theme and deactivate all plugin except the Woocommerce and Square.

Can you please check this issue: https://balloonmuseum.digitalreachos.com/ ? We love to use this plugin but there is a big problem that we need this to fixed. Let me know if you want access on the site. Thanks

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WooCommerce Square: It looks like your site does not support background processing, which means large numbers of products may not sync successfully with Square. Read more here on how to resolve this.

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square-2020-09-10-11e4ffe930c0d204cbc03969205a569f.log (September 10, 2020 at 5:41 am)
View
09-10-2020 @ 01:21:04 – Request
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09-10-2020 @ 02:29:34 – Request
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09-10-2020 @ 02:30:07 – Request
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09-10-2020 @ 02:30:47 – Request
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{
“id”: “BZAKRXDQ2WJ77”,
“name”: “Museum Shoppe Remote”,
“address”: {
“address_line_1”: “9201 Balloon Museum Dr. NE”,
“locality”: “Albuquerque”,
“administrative_district_level_1”: “NM”,
“postal_code”: “87113”,
“country”: “US”
},
“timezone”: “America\/Denver”,
“capabilities”: [
“CREDIT_CARD_PROCESSING”
],
“status”: “ACTIVE”,
“created_at”: “2016-09-28T22:27:33Z”,
“merchant_id”: “AQE6V1SP81E2N”,
“country”: “US”,
“language_code”: “en-US”,
“currency”: “USD”,
“phone_number”: “+1 505-822-1111”,
“business_name”: “AA Intl Balloon Museum Foundation”,
“type”: “PHYSICAL”,
“website_url”: “”,
“business_hours”: {
“periods”: [
{
“day_of_week”: “SUN”,
“start_local_time”: “05:00:00”,
“end_local_time”: “21:00:00”
},
{
“day_of_week”: “MON”,
“start_local_time”: “05:00:00”,
“end_local_time”: “21:00:00”
},
{
“day_of_week”: “TUE”,
“start_local_time”: “05:00:00”,
“end_local_time”: “21:00:00”
},
{
“day_of_week”: “WED”,
“start_local_time”: “05:00:00”,
“end_local_time”: “21:00:00”
},
{
“day_of_week”: “THU”,
“start_local_time”: “05:00:00”,
“end_local_time”: “21:00:00”
},
{
“day_of_week”: “FRI”,
“start_local_time”: “05:00:00”,
“end_local_time”: “21:00:00”
},
{
“day_of_week”: “SAT”,
“start_local_time”: “05:00:00”,
“end_local_time”: “21:00:00”
}
]
},
“business_email”: “[email protected]”,
“description”: “Email receipt registers”,
“facebook_url”: “”,
“coordinates”: {
“latitude”: 35.189636,
“longitude”: -106.597872
}
}
]
}

Hello,

Anyone can help us on this problem? We need to fixed this issue so that we can use the plugin.

Thank you.

I’ve had issues with background processing in the past, but mine were always related to host issues and not anything in WordPress. Do you have two factor authentication enabled for your site? That was really messing things up for me, and I had to make some .htaccess and .htpasswd rules to get things working, and even then it still had problems from time to time. I ended up disabling two factor and haven’t had issues since.

Hello,
I’m having the same issue! Hosting is saying it is set up correctly and I’m getting the correct [LOOP] test. Email support has not been responding and I’m unable to Import new products at all.

Hello,

Any help for the support team? We are about to launch the website this week and we would appreciate some help asap.

Thanks.

Hello @michaeldevelopers123

As per your latest topic, am I understanding correctly that you’re no longer seeing the background sync error, but you are noticing that products are not syncing at all?

For further troubleshooting, please follow the following steps:

1. System Status Report

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

2. Square Setup

Please share a screenshot of your Square settings from WP Admin > WooCommerce > Settings > Square

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/.
You can share the direct link to the image as a response to this topic.

[Please redact any private details, including address, name, email address, transaction details, API Keys, Passwords, etc]

—

@threve If you’re already in touch with the email support, please continue the discussion there so that there’s no loss of data. If not, please create a new topic with your System Status Report, and details on the behavior you’re seeing on the store.

Thank you for your understanding.

1) System Report
`
### WordPress Environment ###

WordPress address (URL): https://knowyoursel.com
Site address (URL): https://knowyoursel.com
WC Version: 4.5.2
REST API Version: ? 4.5.2
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.5.0
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.22
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.72.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.7.31
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled – some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.5.2
WC Database Prefix: wpds_
Total Database Size: 11.83MB
Database Data Size: 9.71MB
Database Index Size: 2.12MB
wpds_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpds_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpds_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpds_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpds_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpds_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpds_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpds_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpds_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpds_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpds_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpds_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpds_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpds_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpds_actionscheduler_actions: Data: 2.52MB + Index: 0.58MB + Engine InnoDB
wpds_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpds_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpds_actionscheduler_logs: Data: 0.39MB + Index: 0.27MB + Engine InnoDB
wpds_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpds_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpds_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpds_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpds_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpds_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpds_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpds_options: Data: 3.05MB + Index: 0.06MB + Engine InnoDB
wpds_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpds_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpds_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wpds_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpds_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpds_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpds_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpds_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpds_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpds_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpds_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpds_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpds_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpds_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpds_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpds_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpds_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpds_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpds_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpds_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpds_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpds_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpds_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpds_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpds_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpds_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpds_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpds_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpds_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpds_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpds_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpds_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpds_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpds_woocommerce_square_customers: Data: 2.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 1
elementor_library: 1
page: 6
post: 3
product: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (9) ###

Bridge Core: by Qode – 2.4.5
Elementor: by Elementor.com – 3.0.8.1
Envato Market: by Envato – 2.0.5
Facebook for WooCommerce: by Facebook – 2.0.1 – Installed version not tested with active version of WooCommerce 4.5.2
Google Ads for WooCommerce: by Kliken – 1.0.4 – Installed version not tested with active version of WooCommerce 4.5.2
Mailchimp for WooCommerce: by Mailchimp – 2.4.5 – Installed version not tested with active version of WooCommerce 4.5.2
Slider Revolution: by ThemePunch – 6.2.22
WooCommerce Square: by WooCommerce – 2.2.1 (update to version 2.2.2 is available)
WooCommerce: by Automattic – 4.5.2

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #8 – /shop/
Cart: #9 – /cart/
Checkout: #10 – /checkout/
My account: #11 – /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Bridge Child
Version: 1.0.0
Author URL: https://www.qodethemes.com/
Child Theme: ?
Parent Theme Name: Bridge
Parent Theme Version: 23.0
Parent Theme Author URL: https://qodethemes.com/
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: bridge/woocommerce/cart/cart-empty.php
bridge/woocommerce/cart/cart-shipping.php
bridge/woocommerce/cart/cart-totals.php
bridge/woocommerce/cart/cart.php
bridge/woocommerce/cart/shipping-calculator.php
bridge/woocommerce/checkout/form-coupon.php
bridge/woocommerce/checkout/thankyou.php
bridge/woocommerce/content-product.php
bridge/woocommerce/content-single-product.php
bridge/woocommerce/global/form-login.php
bridge/woocommerce/global/quantity-input.php
bridge/woocommerce/loop/add-to-cart.php
bridge/woocommerce/loop/loop-start.php
bridge/woocommerce/loop/pagination.php
bridge/woocommerce/loop/rating.php
bridge/woocommerce/loop/result-count.php
bridge/woocommerce/loop/sale-flash.php
bridge/woocommerce/myaccount/form-login.php
bridge/woocommerce/myaccount/form-lost-password.php
bridge/woocommerce/myaccount/my-address.php
bridge/woocommerce/myaccount/my-orders.php
bridge/woocommerce/single-product/add-to-cart/external.php
bridge/woocommerce/single-product/add-to-cart/grouped.php
bridge/woocommerce/single-product/add-to-cart/simple.php
bridge/woocommerce/single-product/add-to-cart/variable.php
bridge/woocommerce/single-product/related.php
bridge/woocommerce/single-product/sale-flash.php
bridge/woocommerce/single-product/tabs/additional-information.php
bridge/woocommerce/single-product/tabs/description.php
bridge/woocommerce/single-product/tabs/tabs.php
bridge/woocommerce/single-product/up-sells.php

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Action Scheduler ###

Complete: 1,739
Oldest: 2020-09-14 01:29:27 +0000
Newest: 2020-09-15 02:37:35 +0000

Pending: 1
Oldest: 2020-09-22 02:18:13 +0000
Newest: 2020-09-22 02:18:13 +0000

2) Square Setup : https://prntscr.com/uiozjo

Thank you for the System Status Report and the screenshot. I’m not seeing anything obvious there that should be causing this behavior except for an update to the Square extension. Can you please cross-check if updating it to version 2.2.2 makes a difference?

Hello,

Just want you to inform that we test it again on this url to sure everything will works : https://balloon.thenonprofitpeople.com/ with 2 plugin woocommerce and square enable.

The Square plugin is updated on version 2.2.2 but it is still not working and it appears to be stuck on this screen : https://prntscr.com/ujc7km and we wait too long but nothing happens. If we click on OK, it prompts to reload the page.

If we reload the page, then nothing is imported in the products. It’s stuck on this screen for more than 30 minutes. There are only 23 products that we want to import from the Square location.

Is there anything we need to check on Square as well?

Thank you.

Hello @michaeldevelopers123

Just want you to inform that we test it again on this url to sure everything will works : https://balloon.thenonprofitpeople.com/ with 2 plugin woocommerce and square enable.

Is https://balloon.thenonprofitpeople.com a clone of your live site https://knowyoursel.com/?

In which case, you can try enabling the plugins one by one and then attempt a sync to see if you can narrow down the culprit here. I’d start with setting up the original theme first though.

appears to be stuck on this screen : https://prntscr.com/ujc7km and we wait too long but nothing happens.

Thank you for the screenshot. Can you please cross-check if you’re seeing any Fatal errors under WP Admin > WooCommerce > Status > Logs > Select – Latest Fatal Error Log under drop-down (right side) > Click – View button?

If yes, can you please copy paste the logs as a response here?

—

Also, can you please cross-check what happens when you once clear the Square sync and initiate a new sync?

You can do that from: WP Admin > WooCommerce > Status > Tools

Link to image: https://d.pr/i/0h6N2L

Thank you for working with us on this.

Hey there!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Hello!
I have been having the same issue since version 2.2 came out. My hosting company says everything is set on their end, however, I’m still not able to import new products and just this week I can no longer Sync. I have tried disconnecting several times, deleting all products, but it still isn’t working. Need help ASAP!

Hello @threve

Please create a new forum topic with your System Status Report and confirmation on what you see when you access:

https://yourdomainname.com/wp-admin/admin-ajax.php?action=wc_square_background_sync_test

(change yourdomainname.com)

EDIT: I see you’ve already created one. We will continue troubleshooting in https://www.ads-software.com/support/topic/square-not-syncing-since-2-2-update/