Site does not update

  • Resolved heygeeks

    (@heygeeks)


    1 year, 9 months ago

    I trust you are well?

    First off, I just love the Royal addons, thank you.

    I have recently started to develop a new website for a friend and imported the “ https://demosites.royal-elementor-addons.com/lawyer-v1/
    ‘.
    Everything went smooth and then it just didn’t want to update any changed I made. I ccan see the changes I do in wordpress, but when I go to the physical site, none of the changes show.

    I am not sure if it is because of the header that I made some changes to?

    My hosting company suggested it may be that? They have to clone the website every time for changes to take effect.

    I have the following plug ins installed and not sure af any of them can be causing the problem:

    1. Contact form 7
    2. Elementor
    3. ImageMagick Engine
    4. Jetpack
    5. Royal Elementor Addons
    6. Updraft Plus
    7. WP Fastest Cache
    8. WPforms Lite

    I saw that you can import only 1 page of the template, but I am not able to download/ import only the homepage of the specific theme (lawyer)

    I constantly clear and clean the cache, but it does not help.

    Please, if you can assist, I would greatly appreciate it.

    This is what my site currently looks like:

    https://saestateadmin.co.za

    Regards

    Lee

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi, Heygeeks
    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.ads-software.com

    Kind regards,
    Givi

Viewing 1 replies (of 1 total)
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