site down

  • Resolved bobhhh

    (@bobhhh)


    4 years, 1 month ago

    After updating the plugins my client’s site went down. Removing the Premium Addons PRO folder from the plugins folder fixes the issue. How do I proceed?

    The PHP Error:
    PHP Fatal error: Uncaught Error: Class 'PremiumAddonsPro\\Includes\\White_Label\\Helper' not found in /data/sites/web/xx/www/wp-content/plugins/premium-addons-for-elementor/includes/helper-functions.php:207

    I’m on WP 5.6, Elementor 3.1.0, Elementor Pro 3.0.10 & Premium Addons for Elementor Versie 4.2.0.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Leap13

    (@leap13)

    Hi @bobhhh

    We’re so sorry for the inconvenience you’re having.

    Actually, this is more related to Premium Addons PRO version, so please contact us on our website. Our devs would be so glad to help you getting this resolved in a minute ??

    Regards

    Thread Starter bobhhh

    (@bobhhh)

    I already did that before posting in here but nobody replied. I left my email in the chat, please contact me.

    Plugin Author Leap13

    (@leap13)

    @bobhhh I can see the team managed to resolve this issue for you, so I will assign this as resolved ??

    Regards

    Thread Starter bobhhh

    (@bobhhh)

    Thanks for that. Can you explain what went wrong?

    Plugin Author Leap13

    (@leap13)

    @bobhhh

    Don’t worry, we just needed to update Premium Addons Free/Pro to the latest versions.

    In the future, you will be able to update Premium Addons normally from your WP Dashboard -> Plugins tab without any issues ??

    Regards

Viewing 5 replies - 1 through 5 (of 5 total)
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