Site Down / Pointing Domain Name to Server

  • Resolved Embracing111

    (@embracing111)


    8 years, 4 months ago

    Hello all,

    I’ve been having the worst time with trying to fix my site for the past two weeks. I nor any visitor has access to my site (it says ‘This Site Cannot Be Reached’ and that the DNS server could not be found). I contacted my host (Site Ground) and I was told that they can not help me because I did not purchase my domain name with them and it isn’t transferred there, so there’s not much they can do. I was told to contact my domain registrar.

    A little background info: I first got my domain name on WordPress.com back in 2011. I then transferred my site to Site Ground 2 years ago.

    I asked someone at WordPress.com about my issue, again I was told that I could not be help and that I should contact my host.

    I went back to Site Ground to speak to someone else. The guy was really nice and tried to assist me, but of course still couldn’t do much because of my domain registrar (which is ‘Automattic’, I guess)

    Can someone assist me here? I contacted Automattic with little hope because their website says that I won’t be receiving a response for several weeks. I don’t really know what to do from here.

    I was emailed by a random guy and told to google how to point my domain name to a server, and I did but the first step is the one I can’t complete, which is logging in to my domain registrar’s website and changing the domain’s name server. This isn’t possible on Automattic, or WordPress.com most likely because my site was transferred?

    I’m not sure. How can I get my site back up and running?

    PS: Forgive my ignorance. I know nothing about this stuff.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    It might be helpful if you gave us the name of your domain.

    Thread Starter Embracing111

    (@embracing111)

    Embracingspirituality.com

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Here’s the issue: there’s no name server set up for your domain.

       Domain Name: EMBRACINGSPIRITUALITY.COM
   Registrar: WILD WEST DOMAINS, LLC
   Sponsoring Registrar IANA ID: 440
   Whois Server: whois.wildwestdomains.com
   Referral URL: https://www.wildwestdomains.com
   Name Server: No nameserver
   Status: redemptionPeriod https://icann.org/epp#redemptionPeriod
   Updated Date: 14-oct-2016
   Creation Date: 22-may-2011
   Expiration Date: 22-may-2017

    Check with your registrar to see if they’ll provide DNS for you. (They really should and probably do.)

    Set up an A record to point to wherever you’re hosting now and a CNAME record so WWW goes to the same place.

    If it turns out that you can’t do that (because this may be tangled with Automattic or something), then transfer the domain to another registrar like Google Domains.

Viewing 3 replies - 1 through 3 (of 3 total)
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