Site goes down upon activation

We had this issue too. About half an hour in the server went down with a 500 time out (the server farm said it was due to a heavy load maxing out the server). We got it back up and does not seem to have been an issue since but worth mentioning.

Site: https://www.eleven.cc

However the plugin is just a single php file only accessible while users use credit cards to pay and it has just one js file that is used to create token on stripe and pass to php file
Error 500 doesn’t seem to be with plugin but I am not turning down the question more needs to be investiated what hell goes wrong when you activate plugin

@azrulhassanmca, yes, it did seem very strange and the server farm tech agreed. A simple plugin should not return this effect.

It could be a total coincidence in our case but thought was worth mentioning seeing @andreatkc posted something similar.

@andreatkc Can you reactivate the plugin now and let me know if your site goes down again please let me know it can be due to old woocommerce and my latest plugin that is thing i found out

Let me know so i can help you out

I apologize for the delay in seeing these messages. I have a filter for WP messages and some of these got caught in it. I did just install the plugin again and the site did still go down with error 500.

It could always be a theme issue, but I really don’t want to switch my theme since that has caused widgets to be replaced and moved around in the past and I don’t have a couple hours of spare time today to fix that issue. ??

Andrea

Just to clarify. I’m all updated on all plugins. There was one new update this morning (WooCommerce Checkout Manager) and I updated that. I’m thinking it may just be a conflict with another WooCommerce plugin (I run a few). Knowing which one might be an issue would be somewhat helpful but since I use all of them, it wouldn’t really solve anything to turn one off permanently.

This may be too late, but I am having this issue as well. I have a theme that requires woocommerce to be installed, but after activating, my site gets a 500 error. If I delete the plugin’s folder the site goes back to normal. If I install the plugin, everything seems fine. It’s only after I activate the plugin does the site go down and I can’t even access the WordPress admin page. I could really use some help figuring this one out.

@aarmfield , Make sure PHP needs ‘mbstring’ turned on

@nazrulhassanmca

I’m not sure what that means. Could you point me to a guide of some sort that explains that? Or maybe a few steps on what I need to do for this?

Thanks.

@aarmfield

It’s a PHP extension that needs to be on server you can check by creating a file test.php on root of website and below contents in test.php to see if that is there or not

<?php
phpinfo();
?>

Thanks

I was able to solve this issue by updating the memory amount to 96MB. After that the site works great.

Thanks for the help!