site hacked user name not recognised no access to wordpress site or cpanel

  • site https://www.goodtochina.com has been hacked and re diverted to another site. I cannot access the wordpress admin panel as my username is not found.
    Please can you help me to get access to the site – if my username is rejected (and not as a result of bad password).
    many thanks

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  • A former employee has hacked into our system and I need help to gain access to it again. I have changed the password several times already, but he has yet to login and change the user/pass credentials. Please help me with this issue.

    @cgdesierto11 no need to double post – a reply was posted in your other thread.

    @susane
    See the FAQ for getting hacked: https://codex.www.ads-software.com/FAQ_My_site_was_hacked

    You can gain access to your website again if you have your CPANEL DETAILS, IF YOU have that you can easily do this or ask hosting provider to help in this

    or visit link refer by jerry.

    My cpanel is hacked too. They add a new user registraton as an administer, so I had to go into cpanel and MYPHP to change the database file “users”.

    My question is…are they getting in through hostgator’s cpanel? Through a vulnerability or is someone with hostgator doing some hacking on the side? My suspicion has increased as the last 2 hacks have come after live chats with hostgator techs. I am not accusing anyone. Just saying the facts. After these chats and the hack, I get 2 emails offering website hack repair service. When I ask for a phone number I get no response.

    Is there a way to determine how they get into the cpanel? Can they get in through WordPress somehow? Through the dashboard/admin area? Seems to me it has to be through hostgator/cpanel????

Viewing 4 replies - 1 through 4 (of 4 total)
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