Site hanging after a server move.

A simple traceroute to smaarthorses.co.uk is stalling, which suggests to me that the server is offline or something else is wrong at your hosting provider. I recommend contacting them ASAP.

Hi,
thanks but it is’nt that. I am the hosting provider and the server is up and running. Also, https://smaarthorses.co.uk/test.htm comes up fine – it is just the wordpress driven content that doesnt show.

If it’s your own server, have you tried looking in the server logs for any reported errors? Since it seems static files will load but php ones won’t, I’d expect something to appear in your logs.

Nothing of help in the logs I’m afraid.

Access your site via FTP or your CPanel’s file manager and rename your plugins directory to something like plugins-hold and then rename your current theme’s directory in a similar vein. This should force your site to load the default theme and no plugins.

Let’s see what we get then.

Thanks for that but just the same happens – it just hangs and hangs!

Are you command line savvy? I see you have a VPS, logging in via SSH would let you have a snoop around the OS to see if something is awry. Failing that, I’m stumped for ideas. Time to get someone else involved who’s used to server debugging.

I can login in via SSH but I don’t really know that many command lines.
The client has just told me this happened the last time she moved hosts!

Ah, so you have other WordPress installs running on the VPS? It’s just this one that’s failing to work properly?

Yes others are fine – there must be some difference between this server and the last that isn’t allowing the backing up to succeed.
Thanks for your help. I am trying this and that and if I get anywhere, I will post how it was done.
Cheers again.

I just tried to back the site up again and it has done so successfully but with the same result. However, when I check the back up log their is one error warning which is very long – I will paste a snippet below. I don’t know if this is the problem?

FileProtect
Doing fileprotect conversion
[2014-07-31 16:13:21 +0100] warn [Internal Warning while parsing [stdin] 29657] Can’t opendir(/home/smaartho/public_html/wp-content/themes/red-evo-aphelion/log): Permission denied
Cpanel::Carp::__ANON__(__CPANEL_HIDDEN__) called at /usr/local/cpanel/perl/File/Find.pm line 480
File::Find::_find_dir(‘HASH(0x5f0d320)’, ‘/home/smaartho/public_html’, 14) called at /usr/local/cpanel/perl/File/Find.pm line 360
File::Find::_find_opt(‘HASH(0x5f0d320)’, ‘/home/smaartho/public_html’) called at /usr/local/cpanel/perl/File/Find.pm line 743
File::Find::find(‘HASH(0x5f0d320)’, ‘/home/smaartho/public_html’) called at /usr/local/cpanel/Whostmgr/Transfers/Systems/FileProtect.pm line 160
Whostmgr::Transfers::Systems::FileProtect::__ANON__() called at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 99
eval {…} called at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 99
Cpanel::AccessIds::ReducedPrivileges::call_as_user(856, 99, ‘CODE(0x5ab7e30)’) called at /usr/local/cpanel/Whostmgr/Transfers/Systems/FileProtect.pm line 167
Whostmgr::Transfers::Systems::FileProtect::unrestricted_restore(‘Whostmgr::Transfers::Systems::FileProtect=HASH(0x5f2ea30)’) called at /usr/local/cpanel/Whostmgr/Transfers/Systems.pm line 93
Whostmgr::Transfers::Systems::restore(‘Whostmgr::Transfers::Systems::FileProtect=HASH(0x5f2ea30)’) called at /usr/local/cpanel/Whostmgr/Transfers/AccountRestoration.pm line 152
Whostmgr::Transfers::AccountRestoration::__ANON__() called at /usr/local/cpanel/Cpanel/CPAN/Try/Tiny.pm line 119
eval {…} called at /usr/local/cpanel/Cpanel/CPAN/Try/Tiny.pm line 108
Cpanel::CPAN::Try::Tiny::try(‘CODE(0x56fa370)’, ‘Try::Tiny::Catch=SCALAR(0x55de650)’) called at /usr/local/cpanel/Whostmgr/Transfers/AccountRestoration.pm line 156

I can’t open https://smaarthorses.co.uk/test.htm either, it hangs as well, and my traceroute still can’t reach smaarthorses.co.uk.

Either I’m special and the only one here who can’t reach this domain, or something is wrong in the server configuration that maybe you’re able to get around due to local DNS mapping or caching.

My traceroute always stalls at cr5-ldc5.core.webfusion.com on step 15.

The test page wasn’t there after a new upload. Try now please as I have just uploaded it again.
Thanks.

That works now, I still can’t reach smaarthorses.co.uk via traceroute though, stuck at the same hop. :/

Try putting an index.html file at smaarthorses.co.uk with the same content as test.html. Does that work?

I renamed index.php and added index.htm – now you get “The requested URL /index.php was not found on this server.”
This, i think is down to the .htaccess file which seems to redirect to index.php

The .htaccess file is thus:

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress