Site has completely disappeared

  • Our site has completely disappeared. We are unable to even log into the backend of the site as the link just comes up blank. I have also contacted godaddy.com where we have our url from and they have informed that this is an error on www.ads-software.com’s side not theirs. Our license is also not up for renewal for 8 years. This is critical in our business and we need to fix this asap. Thank you for the support.

    The page I need help with: [log in to see the link]

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  • Moderator t-p

    (@t-p)

    I see a Blank white page:

    A blank white page means that PHP is crashing. This problem can be caused by a variety of issues, including:
    (1) Bad theme
    (2) Bad plugin
    (3) Bad install/upgrade
    (4) you exhausted the memory limit
    (5) It could also mean that there is an issue with your web hosting server.

    1 and 2 are more common (typically due to a function conflict introduced by a plugin or theme).

    Since the problem can be caused by any number of things, check the error logs on your server for a more specific error message. If you need help locating them, ask your hosting provider to help you with that.

    If you cannot find error logs or if you don’t find any helpful info in them, try Enabling debugging

    Also, try reviewing this useful article: https://www.ads-software.com/support/article/common-wordpress-errors/#the-white-screen-of-death.

    Interesting… when I click on the link to your site I get a GoDaddy parked domain page. Please follow the above guidance to troubleshoot your site.

    Did you make any DNS changes recently? When I lookup your domain on whatsmydns.net and lookup the A record there are multiple IP address values. The A record should only have one value.

Viewing 3 replies - 1 through 3 (of 3 total)
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