Site identity

  • Resolved Lars.Lemming

    (@larslemming)


    5 years, 3 months ago

    I am running a child theme of the Astra theme on https://www.hjertestarterskabe.dk, but for some reason when entering the domain into e.g. Facebook, neither the logo or the Site Icon is the image shown, but rather a “badge” which is located above a background image!
    The logo has been uploaded to:
    “Appearance” -> “Customize” -> “Header” -> “Site Identity” -> “Logo”.
    And also to:
    “Appearance” -> “Customize” -> “Header” -> “Transparent Header” -> “Logo”.
    It is a PNG measuring 1183 x 138 pixels with a clear background.
    Does anyone have any advice?

    • This topic was modified 5 years, 3 months ago by Lars.Lemming. Reason: Found solution to first part of my 2 part question

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hey @larslemming,

    Can you open up a support ticket from the support form to get faster resolution on this – https://wpastra.com/support/open-a-ticket/

    Regards,
    Vikas

    Thread Starter Lars.Lemming

    (@larslemming)

    Hi Vikas,
    I have now more or less copied the above and created a ticker on your wpastra.com support forum, but is that in a way not defeating the whole idea of a publically accessible WordPress support forum?
    Would it not be ideal to answer questions raised here in this forum, so that other WordPress users can also find answers to this question in this forum?

    Hello @larslemming

    Yes, surely, we try to provide every possible solution on the support forum here.

    But it seems like the issue you are facing could be better answered on our support portal with relevant images and reference URLs if required.

    On this note, a custom Facebook preview image can be set with plugins that offer SEO features. So we would need to check how SEO things can work with your site.

    If we get any findings that need to be shared with all our users, we will surely post them on the forum here.

    Regards,
    Suman

    Thread Starter Lars.Lemming

    (@larslemming)

    This is truly amazing, even though I have created the ticker with the Brainstorm Force team, I not yet had a usable answer to my question!
    Maybe that is why it should be created as a ticker on their website!
    Not happy with this level of service!

    Hello @larslemming

    I found your ticket and I can see someone has responded to your query sometime back.

    Do get back to us if you have any further queries. ??

    Regards,
    Suman

    Thread Starter Lars.Lemming

    (@larslemming)

    True

Viewing 6 replies - 1 through 6 (of 6 total)
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