Site keeps loading indefinitely in Safari

  • Resolved detroitmoose

    (@lfoltran)


    2 months ago

    Hi. Started experiencing the continuous loading symbol on the homepage of the site. Went through the troubleshooting steps of disabling plugins and discovered that WooCommerce PayPal Payments is the culprit. The site loads up fine in Chrome and Edge, so the issue is specifically related to Safari. Any assistance in getting this resolved asap would be greatly appreciated. Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @lfoltran

    We’d like to request access to your system report along with the URL of your site, which will help us reproduce the issue on our end. Please follow these steps to share your system status report with us:

    1. Navigate to the WooCommerce / Status section in your site’s admin panel.
    2. Click on the Get system report button and then click Copy for support.
    3. Paste the report into our PrivateBin.
    4. After uploading, please share the link here so we can review the details thoroughly.

    Once we have a clearer picture of your system’s state and the specific circumstances, we can guide you better on how to resolve the issue.

    Kind regards,
    Krystian

    Thread Starter detroitmoose

    (@lfoltran)

    Hello Krystian and thank you for the quick response. I have shared the system report. The link is below.
    https://privatebin.syde.com/?6ca50d0d93d83be2#7Rp98tWDkbXxGuzYRpBhegY4NzWSansszrVkrj7BpcP9

    Thank you!

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @lfoltran

    We are unable to reproduce the issue, but we are aware of what’s causing it:

    Safari has a built-in iCloud Private Relay, which is a tool designed to protect privacy. However, it has some drawbacks, as it blocks certain JavaScripts – including those used by our plugin – and this can cause the problems you’re seeing. Unfortunately, this isn’t something we can prevent.

    A similar issue can occur when heavy settings are applied in ad blockers across any other browser.

    Kind Regards,

    Krystian

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @lfoltran

    Since we have not received any further communication from you, we are assuming that your issue has been resolved.

    Therefore, we mark this thread as resolved. If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

    Kind regards,
    Krystian

Viewing 4 replies - 1 through 4 (of 4 total)
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