• Resolved rocktechamit

    (@rocktechamit)


    when i install sit kit on my WordPress they don’t show my post image please give solution

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out, hopefully we can determine the cause. Can you share the following and we can investigate this further:

    • Does this occur with the admin toolbar switched off, or when checking your site from a browser incognito window?
    • Can you share your Site Health information privately using this form we can inspect your current setup?
    Thread Starter rocktechamit

    (@rocktechamit)

    hi i have done every thing kindly check

    Plugin Support James Osborne

    (@jamesosborne)

    Thanks for providing additional details. Unfortunately your full Site Health information details were not included. As opposed to sharing the status can you share the full details (Tools > Site Health > info > Copy site info to clipboard) and then paste in the results to the same form you used previously?

    I suspect there may be some minification rules or optimisation configurations that may be resulting in this behavior. If you can share whether the same issue occurs with the admin toolbar switched off this may also prove useful.

    Thread Starter rocktechamit

    (@rocktechamit)

    Site Health
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    Site Health Status
    The site health check shows critical information about your WordPress configuration and items that require your attention.

    0 critical issues
    0 recommended improvements
    Passed tests

    Thread Starter rocktechamit

    (@rocktechamit)

    admin toolbar switched off when i turned off this option now working fine

    Plugin Support James Osborne

    (@jamesosborne)

    @rocktechamit Thanks for the update. In that case it sounds like some elements of the admin toolbar along with a plugin which offers minification features is resulting in this behavior.

    In order to find the configuration or apply a workaround can you share which plugin you are using for optimization?

    Alternatively share your full Site Health information and I can check myself. To so so please navigate to Tools > Site Health > info > Copy site info to clipboard. Then paste the results in here or using the form. The details you provided previously only display a status report.

    I’m using the WP Rocket premium version for optimization my website speed.

    Here is my site health info:

    
    ### wp-core ###
    
    version: 5.6
    site_language: en_US
    user_language: en_US
    timezone: Asia/Dhaka
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 1
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 5
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /home/bizbebig/taterjogot.com
    wordpress_size: 1.36 GB (1464156406 bytes)
    uploads_path: /home/bizbebig/taterjogot.com/wp-content/uploads
    uploads_size: 291.62 MB (305786863 bytes)
    themes_path: /home/bizbebig/taterjogot.com/wp-content/themes
    themes_size: 6.89 MB (7227127 bytes)
    plugins_path: /home/bizbebig/taterjogot.com/wp-content/plugins
    plugins_size: 199.54 MB (209230893 bytes)
    database_size: 24.48 MB (25665176 bytes)
    total_size: 1.87 GB (2012066465 bytes)
    
    ### wp-dropins (1) ###
    
    advanced-cache.php: true
    
    ### wp-active-theme ###
    
    name: Astra Child (astra-child)
    version: 1.0.0
    author: Mayarie Studio
    author_website: https://mayarie.com
    parent_theme: Astra (astra)
    theme_features: core-block-patterns, astra_hooks, align-wide, automatic-feed-links, title-tag, post-thumbnails, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, amp, infinite-scroll, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets, menus
    theme_path: /home/bizbebig/taterjogot.com/wp-content/themes/astra-child
    auto_update: Disabled
    
    ### wp-parent-theme ###
    
    name: Astra (astra)
    version: 2.6.2
    author: Brainstorm Force
    author_website: https://wpastra.com/about/
    auto_update: Disabled
    
    ### wp-themes-inactive (1) ###
    
    Twenty Twenty: version: 1.6, author: the WordPress team, Auto-updates disabled
    
    ### wp-plugins-active (23) ###
    
    Advanced Flat Rate Shipping For WooCommerce: version: 3.9, author: theDotstore, Auto-updates disabled
    Analytify - Google Analytics Dashboard: version: 3.1.5, author: Analytify, Auto-updates disabled
    Analytify - Gooogle Analytics Dashboard Widget: version: 1.1.4, author: Team Analytify, Auto-updates enabled
    Astra Pro: version: 2.7.3, author: Brainstorm Force, Auto-updates enabled
    Elementor: version: 3.0.16, author: Elementor.com, Auto-updates enabled
    Elementor Pro: version: 3.0.9, author: Elementor.com, Auto-updates disabled
    Facebook for WooCommerce: version: 2.2.0, author: Facebook, Auto-updates enabled
    Facebook for WordPress: version: 3.0.0, author: Facebook, Auto-updates enabled
    HT Mega - Absolute Addons for Elementor Page Builder: version: 1.5.1, author: HasThemes, Auto-updates enabled
    Jetpack by WordPress.com: version: 9.2.1, author: Automattic, Auto-updates enabled
    Loginizer: version: 1.6.5, author: Softaculous, Auto-updates disabled
    Mailchimp for WooCommerce: version: 2.5.0, author: Mailchimp, Auto-updates enabled
    Regenerate Thumbnails: version: 3.1.4, author: Alex Mills (Viper007Bond), Auto-updates enabled
    Site Kit by Google: version: 1.23.0, author: Google, Auto-updates enabled
    Smush Pro: version: 3.2.2, author: WPMU DEV, Auto-updates disabled
    SoftTech-IT bKash, Rocket, Nagad: version: 2.2, author: Md Toriqul Mowla Sujan, Auto-updates enabled
    Ultimate Addons for Elementor: version: 1.28.1, author: Brainstorm Force, Auto-updates disabled
    WebP Converter for Media: version: 2.1.3, author: Mateusz Gbiorczyk, Auto-updates disabled
    WebP Express: version: 0.19.0, author: Bj?rn Rosell, Auto-updates enabled
    WooCommerce: version: 4.8.0, author: Automattic, Auto-updates disabled
    WP Reset: version: 1.82, author: WebFactory Ltd, Auto-updates enabled
    WP Rocket: version: 3.3.7, author: WP Media, Auto-updates disabled
    Yoast SEO Premium: version: 11.3, author: Team Yoast, Auto-updates disabled
    
    ### wp-plugins-inactive (1) ###
    
    Product Carousel Slider for Elementor: version: 1.0.1, author: Plugin Devs, Auto-updates enabled
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1802
    imagemagick_version: ImageMagick 7.0.10-10 Q16 x86_64 2020-07-22 https://imagemagick.org
    file_uploads: File uploads is turned off
    post_max_size: 1G
    upload_max_filesize: 1G
    max_effective_size: 1 GB
    max_file_uploads: 20
    imagick_limits: 
    	imagick::RESOURCETYPE_AREA: 118 GB
    	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
    	imagick::RESOURCETYPE_FILE: 12288
    	imagick::RESOURCETYPE_MAP: 118 GB
    	imagick::RESOURCETYPE_MEMORY: 59 GB
    	imagick::RESOURCETYPE_THREAD: 1
    gd_version: 2.2.5
    ghostscript_version: 8.70
    
    ### wp-server ###
    
    server_architecture: Linux 2.6.32-954.3.5.lve1.4.74.el6.x86_64 x86_64
    httpd_software: Apache
    php_version: 7.4.13 64bit
    php_sapi: litespeed
    max_input_variables: 2000
    time_limit: 10000
    memory_limit: 1G
    max_input_time: 1500
    upload_max_filesize: 1G
    php_post_max_size: 1G
    curl_version: 7.71.0 OpenSSL/1.1.1d
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 10.3.27-MariaDB-log-cll-lve
    client_version: 10.3.27-MariaDB
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/bizbebig/taterjogot.com/wp-content
    WP_PLUGIN_DIR: /home/bizbebig/taterjogot.com/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 1G
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    
    ### jetpack ###
    
    site_id: 185281676
    ssl_cert: No
    time_diff: undefined
    version_option: 9.2.1:1607642055
    old_version: 9.2:1606841309
    public: Public
    tokens_set: Blog User
    version: 9.2.1
    jp_plugin_dir: /home/bizbebig/taterjogot.com/wp-content/plugins/jetpack/
    plan: free
    protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
    full_sync: {"started":"Sat, 07 Nov 2020 15:51:58 +0000","finished":"Sat, 07 Nov 2020 15:52:19 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"1"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[1],"network_options":true}}
    sync_size: undefined
    sync_lag: 0 seconds
    full_sync_size: undefined
    full_sync_lag: 0 seconds
    idc_urls: {"home":"https:\/\/taterjogot.com","siteurl":"https:\/\/taterjogot.com","WP_HOME":"","WP_SITEURL":""}
    idc_error_option: false
    idc_optin: true
    cxn_tests: All Pass.
    
    ### google-site-kit ###
    
    version: 1.23.0
    php_version: 7.4.13
    wp_version: 5.6
    reference_url: https://taterjogot.com
    amp_mode: no
    site_status: connected-site
    user_status: authenticated
    connected_user_count: 1
    active_modules: site-verification, search-console, adsense, analytics, pagespeed-insights, optimize, tagmanager
    required_scopes: 
    	openid: ?
    	https://www.googleapis.com/auth/userinfo.profile: ?
    	https://www.googleapis.com/auth/userinfo.email: ?
    	https://www.googleapis.com/auth/siteverification: ?
    	https://www.googleapis.com/auth/webmasters: ?
    	https://www.googleapis.com/auth/adsense.readonly: ?
    	https://www.googleapis.com/auth/analytics.readonly: ?
    	https://www.googleapis.com/auth/tagmanager.readonly: ?
    capabilities: 
    	googlesitekit_authenticate: ?
    	googlesitekit_setup: ?
    	googlesitekit_view_posts_insights: ?
    	googlesitekit_view_dashboard: ?
    	googlesitekit_view_module_details: ?
    	googlesitekit_manage_options: ?
    	googlesitekit_publish_posts: ?
    search_console_property: https://taterjogot.com/
    adsense_account_id: pub-295?????????????
    adsense_client_id: ca-pub-295?????????????
    adsense_account_status: approved
    adsense_use_snippet: yes
    analytics_account_id: 1802?????
    analytics_property_id: UA-1802???????
    analytics_profile_id: 2309?????
    analytics_use_snippet: yes
    optimize_id: OPT-NC8????
    tagmanager_account_id: 6002??????
    tagmanager_container_id: GTM-5QD????
    tagmanager_amp_container_id: none
    tagmanager_use_snippet: yes
    
    
    Thread Starter rocktechamit

    (@rocktechamit)

    solve

    Plugin Support James Osborne

    (@jamesosborne)

    @rocktechamit We’re happy to assist in solving this should the issue persist. If you’re encountering the same issue with images please share your full Site Health information. The info sent previously only contained your overall status, we require the full Site Health information as depicted in this screenshot (Tools > Site Health > info > Copy site info to clipboard). You can share privately using this form if preferred, the same form you previously used.

    Note that as this issue doesn’t occur with the admin menu switched off this is likely a minification plugin or feature. Once we receive your full Site Health info we may be able to determine the cause. If you know how you’ve implemented this feature (via a plugin, CDN or hosting optimization feature) please share, there may be an option to restrict this for logged in users. The issue should also not occur for visitors to your site.

    @saarefin Great insights, that’s very useful to know. If you want to open a new support topic we’d be happy to investigate your specific issue. Within your support topic please state whether the same issue occur while not logged in.

Viewing 9 replies - 1 through 9 (of 9 total)
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