Site Kit Blank screen in back end

  • Resolved dvharrison

    (@dvharrison)


    5 months, 1 week ago

    Hi

    I have installed and activated site kit, but all I get when accessing sitekit from the back end is a blank screen.

    Not internal server error blank – you can still see the back end of wordpress admin but nothing comes up to add the tag, configure site kit etc.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out @dvharrison, and for sharing details of what you’re experiencing. To investigate this further, and ensure you can configure the plugin after a little troubleshooting, please share the following:

    1. Your Site Health information. You can use this form to share privately if preferred.??
    2. When checking the Site Kit dashboard wp-admin tab from a Chrome browser incognito window does the same occur? If so, please share any browser console errors that appear.?

    Once we have the above we can advise on this further. One check we may suggest is to see does the same occur while using troubleshooting mode, which can help rule out multi party plugin conflicts, which I suspect may be the cause.

    Let me know if you have any questions with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    I’m just following up with you to check whether the error remains? If so please share the information requested above and we can investigate further.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.