Site kit connects at first then doesn’t work

  • Resolved cloudtales

    (@cloudtales)


    8 months, 1 week ago

    Site kit seem to connect then I get this error:
    Error connecting Site Kit

    Unknown Error (code: invalid ‘client_id’ or ‘client_secret’) then

    Then when I selet redo plug in setup I get this.
    invalid parameter: ‘client_id’

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out @cloudtales. As you’ve already tried the “Do plugin setup” button, with the same occurring, please perform a plugin reset and share whether you’re then able to proceed with setup (Tools > Available Tools > Reset Site Kit).

    Note that by resetting, you will need to connect all previously connected modules once more.

    What I suspect happened was that when setting up Site Kit, something at host or network level impacted your site credentials when communicating with the Site Kit service. By resetting you’ll reset those credentials.

    Let me know if you have any questions with the above. We also have a guide on the plugin website in relation to this error which contains more details of this.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 2 replies - 1 through 2 (of 2 total)
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