site kit error

  • Resolved duncan6767

    (@duncan6767)


    2 months ago

    I have issue suddenly. i dont know what happened.

    dashboard error:

    `Cannot read properties of null (reading ‘setIsOnline’)</p> <pre class=”wp-block-code”><code>in DashboardMainApp<br>in DashboardEntryPoint<br>in RestoreSnapshots<br>in ErrorHandler<br>in ThemeProvider<br>in StrictMode<br>in Root`

    and sitekit settings page error:

    `Cannot read properties of null (reading ‘setValue’)</p> <pre class=”wp-block-code”><code>in ConfirmDisconnect in div in SettingsActiveModule in div in Layout in SettingsActiveModules in Route in Switch in SettingsModules in div in Cell in div in Row in div in Grid in div in SettingsApp in withRouter(SettingsApp) in Router in HashRouter in RestoreSnapshots in ErrorHandler in ThemeProvider in StrictMode in Root`

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out @duncan6767. So we can assist you with this and ensure these errors no longer occurs, please share the following:

    1. Your Site Health information. You can use this form to share privately if preferred.??
    2. When checking the Site Kit dashboard from a Chrome browser incognito window does the same occur? If so, please share any browser console errors that appear.?

    I can’t be sure of the exact cause at present, but once we have the above, we can advise on this further. Some troubleshooting suggestions based on the above, could include checking for any third party plugin conflicts, or reviewing your hosting/CDN setup.

    Let me know if you have any questions with the above. Thank you.

    Thread Starter duncan6767

    (@duncan6767)

    hello. i fixed that problem. it s okay now but i have another site critical problem.

    i read by google that autoload about woocoommerce. i dont know i should disable that autoload or not?

    • This reply was modified 1 month, 4 weeks ago by duncan6767.
    Plugin Support James Osborne

    (@jamesosborne)

    Glad to hear that the initial issue has since been resolved. Can you share what fix you applied, which may be of use should others report the same?

    i read by google that autoload about woocoommerce. i dont know i should disable that autoload or not?

    We’re limited to Site Kit specific queries here in the plugin support forums. You can reach out to the WooCommerce support team regarding this. I took a quick look and found the following, which may be of use:
    https://www.ads-software.com/support/topic/_transient_ptk_patterns-autoloaded/

    Let me know if you have any further Site Kit queries. If not, I’ll go head and close this support topic. Thank you!

    Thread Starter duncan6767

    (@duncan6767)

    sitekit problem was fixed. the problem was transfer of my website and after cache problem. i purge all caches on litespeed and cloudflare. all is okay you can end the issue.

    • This reply was modified 1 month, 4 weeks ago by duncan6767.
    Plugin Support James Osborne

    (@jamesosborne)

    Appreciate the update @duncan6767, many thanks for sharing. If you run into any further errors or if you have any Site Kit related queries, be sure to get in touch. If you have a moment free please also consider sharing your thoughts on the plugin.

Viewing 5 replies - 1 through 5 (of 5 total)
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