Site kit stopped working across multiple sites all at once

  • Resolved craigmorrison5

    (@craigmorrison5)


    1 year, 10 months ago

    I run 3 sites all using Site Kit, and they all disconnected at once.

    At first started giving me a JSON error, I attempted disconnecting and reconnecting, and now I’m given the…

    “Your site may not be ready for site kit” with the error google_api_connection_fail

    Attempting to sign in give me the error:

    “the request to the authentication proxy has failed with an error: request_failed”

    I have gone the site health route, and troubleshooting mode as well. Disabled all plugins and switched themes.

    Nothing will allow my sites to communicate with Google.

    I have been working with Dreamhost but they aren’t much help. It seems to me like this is a hosting issue since all of my sites disconnected all at the same time.

    Any advice?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 16 through 18 (of 18 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    @wallerservices I can see you opened an individual support topic. Many thanks for doing so. Let’s communicate from there, I’ve just responded now.

    @craigmorrison5 We have been investigating this further and it looks like this issue is impacted users who are using IPv6 addresses that use an blocked Geolocated region. With Google services blocked from such regions the error is expected (if connections to Site Kit resolve over IP v6 and not IP v4). My colleague has reached out to your hosting provider and we’ll hopefully have an update on this soon. I’m aware you’re no longer using Site Kit however once the necessary changes are made you’ll no longer encounter such errors should you wish to try out the plugin once more. Thank you!

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @craigmorrison5 We have been seeing some IPs that were recently blocked becoming unblocked so could I ask you to please try this once more and let us know if you still see the same issue?

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 3 replies - 16 through 18 (of 18 total)
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