Site Members Can’t Change Their Email Address

  • Hello,

    We’re using Paid Memberships Pro on a client’s site, the issue we’re having is this:

    When a member goes to their profile page and attempt to change their email address, the page reloads like its saving the info, but it does not retain the change. It reverts back to the original email address on reload. This issue happens on the front end, but it does not happen on the back-end.

    The Paid Memberships Pro developers looked at the problem and have determined it’s likely an issue with Theme My Login.

    You can follow the support ticket here:

    https://www.paidmembershipspro.com/forums/topic/members-cant-change-their-email-address/

    Any help on this would be greatly appreciated.

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 16 through 20 (of 20 total)
  • Thread Starter marklavin

    (@marklavin)

    Poking at this a bit further, I was able to determine that the issue I noted above:

    2) On update to TML 7.0.7 the PMPro profile page gets entirely replaced by a login page.

    is a result of the fact that you now have to include “default_action” in the TML shortcode. We had simply [theme-my-login] in the page and that displayed the PMP Profile page when we were using TML 6.4.16. Now apparently it’s necessary to include “default_action=”…” in the shortcode. I was able to find that out in this thread.

    https://www.ads-software.com/support/topic/shortcode-for-profile-edit-page/

    However, we’ve still got a problem in that [theme-my-login default_action=”profile”] either doesn’t work, or isn’t accounted for in the plugin. When I use the shortcode including default_action=”profile” in version 7.0.9 I get a blank content area in the page. When I use default_action=”register” I do get the registration page.

    I have a sneaking suspicion that once I’m actually able to render the profile page, the email-change isssue may actually be resolved now. We’ll see. In the meantime… help!

    • This reply was modified 6 years, 7 months ago by marklavin.
    Plugin Author Jeff Farthing

    (@jfarthing84)

    That’s interesting, considering with TML 7+, the shortcode parameter is not default_action, but rather action.

    Thread Starter marklavin

    (@marklavin)

    [theme-my-login action=”profile”] is giving me a blank content area in the page. Thanks.

    Plugin Author Jeff Farthing

    (@jfarthing84)

    My mistake. I forgot that we added the default_action parameter back as well.

    Anyhow, the profile page wouldn’t work with 7+ if you don’t have the Profiles extension installed…

    Thread Starter marklavin

    (@marklavin)

    Ok, it’s all making sense now…

Viewing 5 replies - 16 through 20 (of 20 total)
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