Site Menu and Product Search Not Working

  • Resolved SJ

    (@sunsta)


    10 months, 1 week ago

    Hi,

    I am experiencing issues and need urgent assistance – the site menu doesn`t work neither does the product search function. I have deactivated plugins to find any conflict but this did not yield any results. Also do not see any fatal errors in the woocommerce system status logs (last log is 24 December 2023). Havent had any issues since.. I deactivated the Storefront Theme and the menu seems to work now – but had to change back as the site is built totally with Storefront and any other theme totally messes things up. Please help, this is bad for business ??

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi @sunsta,

    Since you’ve already deactivated plugins without any success and noticed that deactivating the Storefront theme seemed to resolve the issue, it looks like the problem might be with the theme itself.

    For better assistance, can you provide screenshots showing the issue on your end? For screenshots, you may use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

    Also, please share your site URL to test the issue on our end.

    Additionally, I have marked as resolved your other thread here.

    Looking forward to hearing from you soon.

    Thread Starter SJ

    (@sunsta)

    Hi Shameem,

    Thank you for your assistance ??

    It seems to be a problem on mobile phone. Desktop works fine.

    Screenshot: https://snipboard.io/vu0YQ3.jpg

    URL: https://www.armsofmercy.org.za

    Hi @sunsta,

    Thanks for sending over the screenshot and additional details. I can’t access your site as it’s currently in maintenance mode, but it seems to be a cache issue. Have you tried clearing your cache via your cache plugin, server, or any CDN you might be using?

    Additionally, could you please disable the maintenance mode for a while or perhaps set up a staging site?

    Looking forward to hearing from you soon.

    Thread Starter SJ

    (@sunsta)

    disabled it now

    Thread Starter SJ

    (@sunsta)

    Hi Shameem, I have cleared the cache and nothing has changed – I have to get it into maintenance mode and find another theme – I can`t wait so long for support – we are losing sales and money as the MENU and product search does not work on MOBILE PHONE..

    • This reply was modified 10 months ago by SJ.

    Hi @sunsta,

    Since you’ve already cleared your cache and the problem persists, it seems like there might be a conflict with a plugin. Have you spotted any JavaScript errors popping up in your browser console?

    To pinpoint an exact solution, we’d need to take a look at the issue on a live or staging site. Since you’ve got maintenance mode switched on, you can seek help from the following:

    Looking forward to hearing from you!

    Thread Starter SJ

    (@sunsta)

    Did not have the luxury of time to wait hours for support and keeping the site live while the errors persisted. Uninstalled Storefront and found a new theme. Marking this as resolved but it was not resolved.

    Hi there @sunsta ??

    Thank you for bringing this to our notice.

    Feel free to check out Woo Express, as an alternative for hosting your site. Among its features is Customer support via live chat and email.

    It is a product from the same company behind WooCommerce and the Storefront theme, and supported by Happiness Engineers, who know the products inside-out.

    I hope this helps. Have a lovely day ahead!

Viewing 8 replies - 1 through 8 (of 8 total)
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