site not found – images disappeared, pages put into trash

  • Resolved asaracena

    (@asaracena)


    9 years, 10 months ago

    This morning a client alerted me to their site showing a site not found message. No one had been in the admin panel since I last logged in several days ago (I only added a new user and changed my username from “admin”). I use WordFence so I know that no one else logged in.

    When I took a closer look all the pages were in the trash. When I restored the pages none of the images were showing. When I looked in the FTP some of the images were there, most were not. I decided to restore the database as I hadn’t done any work on the site since I backed it up 20 days ago.

    After restoring the site I looked in the media library and the images were there, sort of. None were showing but they had the name, file sizes and upload date. I could see a couple if I pasted the url into a browser but not all.

    I’m quite disturbed about this because it has happened before to one of my sites. Same thing – site not found, pages in trash, “ghost” images.

    Any clue what might have happened?

    thanks,
    alison

Viewing 4 replies - 1 through 4 (of 4 total)

  • Someone has access to the hosting account?

    Thread Starter asaracena

    (@asaracena)

    No, we host on godaddy and just changed the password recently due to a spate of attacks. My husband and I are the only ones who have access to the hosting account.

    Moderator bcworkz

    (@bcworkz)

    Even if your host account is secure, somebody unauthorized has or had access to your server space. The behavior is a bit strange for the usual hack, but who knows why hackers do things. You have to assume that access still exists through a back door and respond as if a fresh hack happened. Work through the steps in FAQ My site was hacked.

    Thread Starter asaracena

    (@asaracena)

    Thanks for your reply bcworkz. It is odd and actually happened to one other site about six months ago. Hasn’t happened since so I’m going to mark this resolved for now.

Viewing 4 replies - 1 through 4 (of 4 total)
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