Site not syncing to Square App

Hi @dusklab

Can you please take a look at the documentation here and ensure that you have checked those possible reasons why the sync could be failing.

I’m having the same issue. It won’t sync regardless of what I try. I’ve went through all the details, including the link above, with no success. It was working and then it just quit. Every sync says Fail, and there is nothing of note that I can find in the logs. It just quit working.

Howdy @dusklab,

If you haven’t yet, I would next enable logging under WooCommerce > Settings > Square. Then near the bottom of those settings you’ll see a checkbox to enable Logging.

Then if any errors are logged you’ll find those under WooCommerce > Status > Logs tab. There will be a Square sync log for every day that logging is enabled. Pick the appropriate day to find that days logs.

If you do find anything logged please send it our way here. ??

Hi @cmcjenkin,

From my above reply, I would’ve asked you to do the same thing but it looks like you have logging enabled. Would you mind creating a new thread for us and include your log files. That way we can try and troubleshoot this issue with you as well without getting our signals crossed helping two people in the same thread?

Thanks!

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Kind regards,