Site owner replies not showing

Have you modified the review template?

If not, disable any customisations you have added with filter hooks, confirm that the responses are being displayed, and then reenable your customisations to track down the culprit.

Also, make sure that you have not hidden the response with some custom CSS of your theme.

Ooops!
Gosh you’re good, fast too!
Thank you I really appreciate that. Your help and this plug in are fantastic.
(Still learning, but slowly!)
Rob.

One last question?
If I ( the owner ) replies to the customer review, does the original reviewer know about this via an email, or do I have to tell them I have replied and they can check the live review page?

Please see: https://pastebin.com/AQNgCwNv

This functionality will also soon be available using the Review Notifications add-on.

Are you saying 2 things?

1. I can add the pastebin code to get this effect
and
2. The plug in will do this for me when it’s updated?

1. The pastebin link shows how you can do this using a filter hook.

2. The Review Notifications premium add-on is still in beta so the planned features are not yet complete, but sending a notification when responding to a review is on the roadmap for that addon.

Thanks, I’ll try the pastebin code, and long term look at the plug in depending upon what the client is looking for.

Pastebin code works (almost) perfectly.

I have a query re part of the code.

    $subject = sprintf('[%s], We have responded to your review!', get_bloginfo('name'));
    $message = sprintf('Just letting you know that we have <a href="%s">responded to your review</a>!

That creates an email with the link “responded to your review” That link goes to the page we created with the Send a review form on it.

Our process is to have one page with the review form on it which will be offered to customers. Supplied reviews will then be shown on a separate reviews page, i.e. w w w.mysite.com/our-reviews/
Is there a method of changing %s to reflect that link?

I tried putting in that URL in place of %s, but so far it has not gone there.

Fixed! I mended and it does what I need.
Can anyone say if it is possible to change the placeholder text in the Form, such as where it says
“Tell people your review” I would like to have some other value/suggestion show.

Can anyone say if it is possible to change the placeholder text in the Form, such as where it says “Tell people your review” I would like to have some other value/suggestion show.

You can do this in the Settings on the Strings page.

I did actually look (not in detail) at that setting, but thought it was only for alternate languages.
I have to say a very big thank you, I have used a lot of plug ins with a lot of WP sites we’ve created and the level of help and speed of response that we’ve received from you has been outstanding.
Thank you.
Rob.