Site restore

  • Resolved akashohu

    (@akashohu)


    4 years, 7 months ago

    Hi,

    URGENT HELP NEEDED. I’ve been using totalkeep to backup my site automatically. It seems the last time there was a backup was in June. I have updated to the latest version of wordpress and found my site had an error 500. When I restored, I lost the last months worth of work on my site. Please please please help. Is there anyway I can get my site back up and running as it was.

    • This topic was modified 4 years, 7 months ago by akashohu.

    The page I need help with: [log in to see the link]

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  • Plugin Author Brad Markle

    (@bwmarkle)

    Hi @akashohu,

    I’m very sorry to hear about the predicament you’re in, I hope we can help.

    I have updated to the latest version of wordpress and found my site had an error 500.

    Did you by chance make a backup of your site before upgrading WordPress?

    —

    Your domain is pointing to web-hosting.com, which seems to be handled by namecheap.com. Is that who you’re hosting your website with?

    If so, it looks like they just might have a backup you can restore. Please read this article and contact them right away.

    https://www.namecheap.com/support/knowledgebase/article.aspx/156/22/do-you-have-server-backups

    Do you have server backups?
    Yes, each server’s data is backed up once every 3-7 days depending on the account’s type and server’s specification.

    —

    Please keep us updated.
    – Brad

Viewing 1 replies (of 1 total)
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