Site scan error

  • Hello,

    I just enabled the Site scanner a couple of days ago and I’m getting this same error every day:

    Error Message: Unable to determine if the scan target is allowed: Could not verify keypair: Jeton expiré. (itsec-opaque-token-expired).

Error Code: site_verification_failed.response_error

If you contact support about this error, please provide the following debug details:

Array
    code   => site_verification_failed.response_error
    data   => Array
        url   => https://mywebsite.com

    RAW DETAILS:

    id               => 37664
module           => site-scanner
type             => warning
code             => scan-failure-client-error
timestamp        => 2022-10-15 16:46:30
init_timestamp   => 2022-10-15 16:46:28
remote_ip        => 107.189.6.210
user_id          => [empty string]
url              => wp-cron
memory_current   => 24973304
memory_peak      => 25595032
data             => Array
    results   => Object WP_Error
        errors       => Array
            site_verification_failed.response_error   => Array
                0   => Unable to determine if the scan target is allowed: Could not verify keypair: Jeton expiré. (itsec-opaque-token-expired).
        error_data   => Array
            site_verification_failed.response_error   => Array
                url   => https://mywebsite.com
    cached    => [boolean] false

    Should I check something in particular?

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @dsl225, thank you for reaching out. May I know what version of iTSec are you using?

    Thread Starter John

    (@dsl225)

    I just updated to your latest version 8.1.3 and I enabled at this occasion the site scanner for all sites I manage. I’m getting this error only at a single site, all others had no issues.

    Plugin Support chandelierrr

    (@shanedelierrr)

    @dsl225 thanks for the update. Could you please try deactivating all plugins except iTSec and switching to a default WP theme and see if it helps? If the issue still occurs, please try deactivating and deleting the iTSec plugin and re-install. Please let me know how it goes.

    Thread Starter John

    (@dsl225)

    Thanks but no thanks.
    This is a client site and I really don’t feel comfortable performing such experiments there as this would require waiting until the scanner runs again and I cannot leave that site in such a state for so long.

    I simply disabled the site scanner as this was the previous state of the site.

    Thanks for your help but sorry, I just give up on this.

    Plugin Support chandelierrr

    (@shanedelierrr)

    @dsl225 I understand your concern about this. Would you be able to set up a staging copy of the live site for you to test the recommended troubleshooting steps?

    Thread Starter John

    (@dsl225)

    Yes, probably at a later stage but it’s not a priority at the moment.
    Many thanks for your recommendations and help but I’ll leave things as they are for the moment.

Viewing 6 replies - 1 through 6 (of 6 total)
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