Site showing Error, can’t access WP-admin

  • Resolved sellernine

    (@sellernine)


    1 year, 6 months ago

    Site showing Error, can’t access WP-admin

    There has been a critical error on this website. Please check your site admin email inbox for instructions.
    Learn more about troubleshooting WordPress.

    For easy digital download plugin
    [Fri Sep 08 13:25:45.406811 2023] [proxy_fcgi:error] [pid 15711:tid 140709419898624] [client 2405:201:a415:981e:3433:3f4f:6cef:4758:0] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Call to undefined function edds_is_pro() in /home/508667.cloudwaysapps.com/vfzttsawbc/public_html/wp-content/plugins/easy-digital-downloads/includes/upgrades/functions.php:216\nStack trace:\n#0 /home/508667.cloudwaysapps.com/vfzttsawbc/public_html/wp-includes/class-wp-hook.php(310): edd_do_automatic_upgrades()\n#1 /home/508667.cloudwaysapps.com/vfzttsawbc/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters()\n#2 /home/508667.cloudwaysapps.com/vfzttsawbc/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()\n#3 /home/508667.cloudwaysapps.com/vfzttsawbc/public_html/wp-admin/admin.php(175): do_action()\n#4 /home/508667.cloudwaysapps.com/vfzttsawbc/public_html/wp-admin/index.php(10): require_once('/home/508667.cl...')\n#5 {main}\n thrown in /home/508667.cloudwaysapps.com/vfzttsawbc/public_html/wp-content/plugins/easy-digital-downloads/includes/upgrades/functions.php on line 216'

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Daniel

    (@dgoldak)

    Hi @sellernine, sorry for the error.

    You should be able to rename or delete EDD (or EDD Pro) from you plugins directory to regain access to your site.

    If you are running Stripe Pro, please make sure you are running the latest version available on our website.

    If so, please try reinstalling EDD or EDD Pro, which every version you are running.

    Here are instructions on how to disable all plugins via FTP: https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
    Instead of renaming the plugins folder, you can just delete Easy Digital Downloads, then reinstall when you regain access to your site. You will not lose any data doing this as the EDD data is in the database, not the folder.

    Thread Starter sellernine

    (@sellernine)

    I did reinstall but the error is still there and I also tried the previous version
    and The Stripe add-on is latest version

    • This reply was modified 1 year, 6 months ago by sellernine.
    Plugin Support Mihai Joldis

    (@misulicus)

    Hi. Could you please send a support ticket via https://easydigitaldownloads.com/support/?
    our team will take a look at it there as soon as possible.
    Please reference this post in your support message.

    Hey folks. I know ticket piggybacking isn’t cool. I didn’t want to start a new one for a possible suggestion. I encountered the same error on our site and changed line 216 is includes/upgrades/function.php to:

    if ( edd_is_gateway_active( 'stripe' ) && ( function_exists( 'edd_is_pro' ) && edd_is_pro() || function_exists( 'edds_is_pro' ) && edds_is_pro() ) ) {

    Obviously, I am not overly familiar with the entire project and how that might affect other modules, but it got the site up. ??

    Kev

    Plugin Support Mihai Joldis

    (@misulicus)

    Hey @kprovance

    We are working on a release for EDD that should resolve this.

    @misulicus,

    Thumbs up! It’s basically got our admin dashboard shut down with other issues pertaining to unfound methods in EDD_Stripe. I know the solution to update that extension. Unfortunately, it’s not an option available to me currently. I’ve had to roll back EDD, which I don’t like doing, but I need access to the customer data. So…I look forward to the update. ??

    Plugin Support Mihai Joldis

    (@misulicus)

    Hey @kprovance

    The last release 3.2.1 should resolve this issue.

Viewing 7 replies - 1 through 7 (of 7 total)
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