SITE SHUT DOWN

  • Resolved Brooke Ferguson

    (@brooke-ferguson)


    6 years, 10 months ago

    Hello I am in Malaysia and working on my website and got blocked out of my account and also cannot log in to my website at all. The same IP address has a history for the past 40 hours or so I am setting up a new theme and the entire site crashed. Also, I tried to adjust the settings after getting kicked out and it blocked me and now shut down my entire site to a 500 error! PLEASE FIX ASAP my business is online!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Brooke Ferguson

    (@brooke-ferguson)

    IP address is 175.142.243.140 Also the site gives error 500

    Plugin Support SergeM

    (@serge00)

    Hello.

    Thank you for your request.

    The aforementioned IP is not in our lists:
    https://cleantalk.org/blacklists?record=175.142.243.140

    To remove the CleanTalk plugin completely from your website, please, do the following:
    1. Log in to your Hosting Account.
    2. Locate the folder of your website.
    3. Delete the CleanTalk Security folder here: <WordPress-root-folder>/wp-content/plugins/security-malware-firewall

    After those actions the plugin can not affect your website in any way.

    Best regards.

Viewing 2 replies - 1 through 2 (of 2 total)
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