Site stopped working, dashboard turned white

  • Resolved sunnivarb

    (@sunnivarb)


    7 years, 10 months ago

    Hi!

    I’m quite new to www.ads-software.com-sites, and it seems like I’ve made a blunder.
    I tried to paste a code into functions.php in order to change the wording of “Leave a reply”. I found the code here: https://www.wpbeginner.com/wp-themes/how-to-change-the-reply-text-in-wordpress-comments/

    When I updated, the window became white – and when I tried to refresh my page, it gives an error message that says “this site does not function http error 500. This is my site: https://sunnivaberg.no/

    I have another subdomain (https://skrivefri.sunnivaberg.no/wp/) which is working, so it cannot be a problem with my webhosts.

    I searched online, and found a similar problem here: https://www.ads-software.com/support/topic/site-suddenly-not-working-2/

    I’ve tried to do the things suggested there:
    Renaming the “Plugin”-folder (in Filezilla), that did not do any difference.
    Renaming the active theme (from Filezilla), and that got me to access the dashboard for a little bit, but then I couldn’t anymore.
    I tried to rename the .htaccess file, and the same thing happened. I managed to log in to the dashboard, but was not able to do anything there.

    I would highly appreciate some help, if anyone got a clue! I’m quite lost.

    Thanks!

    Sunniva

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi

    Use filezilla and navigate to your wp-content/themes/ folder. Select your current theme folder and download functions.php.

    Open functions.php in notepad and remove the code you added that caused this issue. Save and upload the file (override the existing functions.php file)

    Test to see if your site is back to normal and reply to this thread.

    All the best !

    If you have the pristine copy of your wordpress theme, copy the functions.php on the server and it should be fine.

    If not, and you have access to FTP, try to remove the things to you added to functions.php

    Thread Starter sunnivarb

    (@sunnivarb)

    Thank you so much for your quick reply!

    And when I looked at the functions.php I understood my (very obvius) fatal error … haha: When pasting I had included the numbers 1 2 3 … I will go and hide.

    Thanks a lot for solving this for me so quickly!

    No problem!

    Please mark this as resolved.

Viewing 4 replies - 1 through 4 (of 4 total)
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