Site Stuck in ‘Checking Compatibilty’ on live site

Thanks for reaching out @ruthvant2022. There are indeed cases whereby a host or server setting can impact Site Kit setup. Issues can include a web application firewall blocking connection, restiction to your WordPress REST API or cURL related errors. Given there are no issues on your test server, so we can determine more on what’s happening in your case, please share the following:

1. Your?Site Health information. You can?use this form?to share privately if preferred.?
2. When attempting setup from a Chrome browser incognito window does the same occur? If so, please share any browser console errors that appear.?
3. Is there a continuously loading “Checking compatibility” notice, without this leading to any further error? I ask as there can be additional errors shown within the Site Kit setup screen in such cases.
4. Do you see any warnings or errors when checking your Site Health status? (Tools > Site Health > Status), which differs from your Site Health information requested above? Such errors may include REST endpoint references.

Once we have the above we can advise on this further and hopefully ensure Site Kit works as expected for you. Let me know if you have any questions with the above.

I fixed one warning that 'fileinfo' wasn't activated, but that didn't help

` wp-core

version: 6.6.1
site_language: en_GB
user_language: en_GB
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: closed
environment_type: production
user_count: 5
dotorg_communication: true wp-paths-sizes

wordpress_path: /home/guv3jis94fn6/public_html
wordpress_size: loading…
uploads_path: /home/guv3jis94fn6/public_html/wp-content/uploads
uploads_size: loading…
themes_path: /home/guv3jis94fn6/public_html/wp-content/themes
themes_size: loading…
plugins_path: /home/guv3jis94fn6/public_html/wp-content/plugins
plugins_size: loading…
fonts_path: /home/guv3jis94fn6/public_html/wp-content/uploads/fonts
fonts_size: loading…
database_size: loading…
total_size: loading… wp-dropins (1)

maintenance.php: true wp-active-theme

name: Liisa (liisa)
version: 1.1
author: the WordPress team
author_website: https://www.ads-software.com/
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, post-thumbnails, editor-style, automatic-feed-links, html5, post-formats, menus, custom-header, widgets
theme_path: /home/guv3jis94fn6/public_html/wp-content/themes/liisa wp-themes-inactive (4)

Twenty Twenty-Four: version: 1.0, author: the WordPress team (latest version: 1.2)
Twenty Twenty-One: version: 1.5, author: the WordPress team (latest version: 2.3)
Twenty Twenty-Three: version: 1.3, author: the WordPress team (latest version: 1.5)
Twenty Twenty-Two: version: 1.1, author: the WordPress team (latest version: 1.8) wp-mu-plugins (2)

BetterWebSpace System Fixes for WordPress: version: 1.0, author: BetterWebSpace
WordPress automation by Installatron: author: (undefined), version: (undefined) wp-plugins-active (36)

Akismet Anti-spam: Spam Protection: version: 5.3.3, author: Automattic - Anti-spam Team
Allow ePUB File Upload: version: v1.0, author: Tips and Tricks HQ
AWD Weight/Country Shipping: version: 1.0.1, author: Andy_P
BJ Lazy Load: version: 1.0.9, author: Bj?rn Johansen, Aron Tornberg, angrycreative
Classic Editor: version: 1.6.4, author: WordPress Contributors
Classic Widgets: version: 0.3, author: WordPress Contributors
Cloudflare: version: 4.12.7, author: Cloudflare, Inc.
Contact Form 7: version: 5.9.8, author: Takayuki Miyoshi
Extend Media Upload: version: 2.07, author: Katsushi Kawamori
Force Download Shortcode: version: 1.1, author: Drew Jaynes (DrewAPicture)
Import Export WordPress Users and WooCommerce Customers: version: 2.5.6, author: WebToffee
Increase Maximum Upload File Size: version: 2.0.4, author: Imagify
LiteSpeed Cache: version: 6.3, author: LiteSpeed Technologies
MailChimp Forms by MailMunch: version: 3.2.3, author: MailMunch
Organize Media Library by Folders: version: 7.26, author: Katsushi Kawamori
Payment Plugins for PayPal WooCommerce: version: 1.0.50, author: Payment Plugins, [email protected]
Pixel Manager for WooCommerce: version: 1.43.5, author: SweetCode
QR Code Woocommerce: version: 2.0.5, author: Gangesh Matta
Redirect Editor: version: 1.1, author: Justin Watt
Responsive Slider: version: 0.1.9, author: AlienWP
Serial Codes Generator and Validator with WooCommerce Support: version: 2.7.2, author: Saso Nikolov
Site Kit by Google: version: 1.131.0, author: Google
Site Kit by Google Dev Settings: version: 0.4.2, author: Google
Spots: version: 1.3.10, author: Robert O'Rourke, James R Whitehead, Tom J Nowell
SVG Support: version: 2.5.5, author: Benbodhi
UpdraftPlus - Backup/Restore: version: 1.24.4, author: UpdraftPlus.Com, DavidAnderson
Video Sidebar Widgets: version: 6.1, author: Denzel Chia
WC Serial Numbers: version: 1.7.5, author: PluginEver
WooCommerce: version: 9.1.4, author: Automattic
WooCommerce Checkout & Account Field Editor: version: 1.3.2, author: ThemeLocation
WooCommerce Legacy REST API: version: 1.0.4, author: WooCommerce
WooSidebars: version: 1.4.6, author: WooCommerce
WooThemes Helper: version: 1.2.2, author: WooThemes
WP-DBManager: version: 2.80.9, author: Lester 'GaMerZ' Chan
WP Extra File Types: version: 0.5.2, author: Davide Airaghi
Yoast SEO: version: 23.1, author: Team Yoast wp-plugins-inactive (1)

WooCommerce PayPal Payments: version: 2.8.2, author: WooCommerce wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1809
imagemagick_version: ImageMagick 7.1.1-19 Q16-HDRI x86_64 21601 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: 1
post_max_size: 128M
upload_max_filesize: 100M
max_effective_size: 100 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 281 GB
imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
imagick::RESOURCETYPE_FILE: 12288
imagick::RESOURCETYPE_MAP: 141 GB
imagick::RESOURCETYPE_MEMORY: 70 GB
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
imagemagick_file_formats: 3FR, 3G2, 3GP, A, AAI, AI, APNG, ART, ARW, ASHLAR, AVI, AVIF, AVS, B, BAYER, BAYERA, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FARBFELD, FAX, FF, FILE, FITS, FL32, FLV, FRACTAL, FTP, FTS, FTXT, G, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HEIC, HEIF, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MPO, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, O, ORA, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PHM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, QOI, R, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RSVG, RW2, SCR, SCREENSHOT, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, STRIMG, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, Y, YAML, YCbCr, YCbCrA, YUV
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, AVIF, XPM
ghostscript_version: 9.27 wp-server

server_architecture: Linux 4.18.0-513.18.1.lve.2.el8.x86_64 x86_64
httpd_software: Apache
php_version: 8.2.20 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 300
memory_limit: 256M
max_input_time: 300
upload_max_filesize: 100M
php_post_max_size: 128M
curl_version: 7.87.0 OpenSSL/1.1.1w
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-07-29T13:20:11+00:00
utc-time: Monday, 29-Jul-24 13:20:11 UTC
server-time: 2024-07-29T13:20:10+00:00 wp-database

extension: mysqli
server_version: 10.6.18-MariaDB-cll-lve
client_version: mysqlnd 8.2.20
max_allowed_packet: 268435456
max_connections: 250 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/guv3jis94fn6/public_html/wp-content
WP_PLUGIN_DIR: /home/guv3jis94fn6/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 64M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: not writable
mu-plugins: writable google-site-kit

version: 1.131.0
php_version: 8.2.20
wp_version: 6.6.1
reference_url: https://www.moosicology.com
amp_mode: no
site_status: not-connected
user_status: not authenticated
verification_status: not-verified
connected_user_count: none
active_modules: site-verification, search-console, pagespeed-insights
recoverable_modules: none
required_scopes:
openid: ?
https://www.googleapis.com/auth/userinfo.profile: ?
https://www.googleapis.com/auth/userinfo.email: ?
https://www.googleapis.com/auth/siteverification: ?
https://www.googleapis.com/auth/webmasters: ?
capabilities:
googlesitekit_authenticate: ?
googlesitekit_setup: ?
googlesitekit_view_posts_insights: ?
googlesitekit_view_dashboard: ?
googlesitekit_manage_options: ?
googlesitekit_update_plugins: ?
googlesitekit_view_splash: ?
googlesitekit_view_authenticated_dashboard: ?
googlesitekit_view_wp_dashboard_widget: ?
googlesitekit_view_admin_bar_menu: ?
googlesitekit_view_shared_dashboard: ?
googlesitekit_read_shared_module_data::["search-console"]: ?
googlesitekit_read_shared_module_data::["pagespeed-insights"]: ?
googlesitekit_manage_module_sharing_options::["search-console"]: ?
googlesitekit_manage_module_sharing_options::["pagespeed-insights"]: ?
googlesitekit_delegate_module_sharing_management::["search-console"]: ?
googlesitekit_delegate_module_sharing_management::["pagespeed-insights"]: ?
enabled_features:
adsPax: ?
audienceSegmentation: ?
consentModeSwitzerland: ?
conversionInfra: ?
gm3Components: ?
rrmModule: ?
consent_mode: disabled
consent_api: not-detected
search-console_shared_roles: none
search-console_management: owner
pagespeed-insights_shared_roles: none
pagespeed-insights_management: all_admins
search_console_property: none

Thanks for sharing your Site Health information @ruthvant2022. I checked your site and while I do see some plugins which could potentially impacting Site Kit setup, before performing some checks with these, please share the following:

1. When attempting setup from a Chrome browser?incognito window?does the same occur? If so, please share any?browser console errors?that appear.?
2. Is there a continuously loading “Checking compatibility” notice, without this leading to any further error? I ask as there can be additional errors shown within the Site Kit setup screen in such cases.
3. Do you see any warnings or errors when checking your Site Health status? (Tools > Site Health > Status), which differs from your Site Health information which you previously shared? Such errors may include REST endpoint references.

Let me know if you have any questions with the above.

Hi

1. Same thing
2. Just this ‘Checking Compatibility….’ no other errors
3. You should remove inactive plugins
   You should remove inactive themes
   You should use a persistent object cache

Much appreciated @ruthvant2022. Given some of the plugins you have active could potentially impact Site Kit setup, please perform the steps below:

1. Install and activate the Health Check & Troubleshooting plugin.
2. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
3. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google“.
4. Attempt to set up Site Kit once more.

Let me know if you have any questions with the above.

Hi, I’ve already tried that I’m afraid and it made no difference. Also same plugins on the copy of the site and it’s fine.

Sorry to hear that @ruthvant2022. There are a couple more things we can perform to try and determine the issue. Please share the following:

1. Does the same occur if you visit your permalinks page (Settings > Permalinks) and press the “Save change” button? This will recreate a fresh .htaccess file for you. I ask as rules applied at .htaccess level can impact Site Kit behavior.? I ask as I noticed some additional .htaccess rules in your Site Health information.
2. Does the same occur if you uninstall and reinstall the plugin once more? This would help rule out any plugin files that are corrupt from a previous update or uninstall.

Let me know if you have any questions with the above. If the same does occur, let me know if you see any invalid XHR responses on the continuous loading screen. If so please share them using the same form previously used, and not publicly here in the forums.?

Error:?Your?.htaccess?file is not?writable, so updating it automatically was not possible. These are the mod_rewrite rules you should have in your?.htaccess?file. Click in the field and press?Ctrl + A?(or?? + A?on Mac) to select all.

RewriteEngine On RewriteRule .* – [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}] RewriteBase / RewriteRule ^index.php$ – [L] RewriteRule ^download/(.+)$ /https://moosicology.com/wp-content/force-download.php?file=uploads/$1 [QSA,L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L]

Thanks for the update @ruthvant2022. If you wish, using your hosting control panel file manager, you can try to apply the standard .htaccess content to your site.

Another option is to compare that file on your test site that is working, to that of your current site where you’re facing issues.

It appears to have been a database issue. I exported and imported to a fresh database and all it now working. Thank for the help

Interesting @ruthvant2022, and nice troubleshooting. This will come in handy should other users report the same. Thanks for sharing your findings.

If you run into any further errors or if you have any Site Kit related queries, be sure to get in touch.