Site suddenly only showing code

  • Hi, not a developer here, just editing a site a client brought to me. Made some changes in the editor a few days ago and all looked fine then but now the site is showing only code. Editor looks fine, just as before. I must have changed something important and not understood.

    I have version 6.2.2 and all plugins are updated. After noticing the issue, there was a message when I logged in this morning about blocks (I didn’t screenshot it) and I clicked the link/button it suggested but no fix.

    Please help, thanks.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter chelseacp2

    (@chelseacp2)

    The interior pages are working fine: https://www.sunvalleypid.com/faq/. The problem is only affecting the home page.

    What theme and plugins are active on the site? One of those should convert those [bs_ …….] shortcodes into visual images and content e.g. sliders/icons/images/spacers. For some reason, the shortcodes are not being converted into the required appearance. One of the installed plugins or themes could have an issue, or there could be a conflicts between one or more plugins/theme, or perhaps the plugin/theme used to insert the homepage content is not longer active or installed.

    Hey there,

    You may be missing or have deactivated a plugin, which is meant to render that code into the view. I remember that such things happen with composer js plugins being disabled on the website itself. Please make sure that all plugins related to visual Composer is enabled, and if there are none, I’d recommend installing one – https://www.ads-software.com/plugins/visualcomposer/

    Let me know if that helps!

    Hey there!

    I believe that you are using “BlockStrap Page Builder” plugin, and it is responsible for those shortcodes, just like @pidengmor has mentioned. Make sure that this plugin is updated and enabled on your website. If it is – then most likely, it is conflicting with something else on the website. There are a couple of options that you can try:

    • Update other plugins and your wordpress version to the most recent ones
    • Change the theme and see if it is not conflicting
    • Disable other plugins and if that works, try enabling one by one, until you will find the conflicting one
    • Change your website’s PHP version

    If none of these tips help you, then most likely, the required plugin is deleted from the website, so a backup restoration should do the trick

    Thread Starter chelseacp2

    (@chelseacp2)

    I appreciate these responses. Giving more info below to answer.

    I got an email from WP last night that says:

    These themes are now up to date:
    – School (from version 1.4.5 to 2.0.2)

    I have the option to downgrade to 1.4.5. Should I?

    My theme is a child of School theme and now the editor has a message at the top that says: Your site doesn’t include support for the “blockstrap/blockstrap-widget-skip-links” block. You can leave this block intact, convert its content to a Custom HTML block, or remove it entirely.

    PlugIns: I have Bootstrap Shortcodes, Bootstrap Shortcodes 3, Columns, Contact Form 7, Hide title, Ketchup shortcodes pack, No page comment, options framework, and PDF embedder. All except the two Bootstrap plugins are set to auto-update.

    The only deactivated plugin I have is Askimet Anti Spam.

    WordPress version is up to date.

Viewing 5 replies - 1 through 5 (of 5 total)
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