• Resolved blee4514

    (@blee4514)


    Hello,
    A few days ago, all of a sudden, the site tagline is not showing.

    Settings – General (checked)
    Site Title: Vida First Aid
    Tagline: First Aid Training in Burnaby, BC

    It’s only showing: – Vida First Aid

    What has happened to my Hestia theme? I did not touch anything.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Mat

    (@mateithemeisle)

    Hello @blee4514 ,

    Thank you for using Hestia and apologies for the delayed reply!

    I have checked your website and I cannot see that tagline mentioned in the backend either other than in some meta fields in the header.

    This issue might be occurring due to a plugin conflict. So please deactivate all plugins and check if it resolves your issue and after that try activating the plugins one by one to find problematic plugin. Then replace it with an alternate plugin.

    To do it safely without losing any of your work, please take the following steps:
    Install and activate the Health Check plugin.
    Enable the TroubleShoot mode.
    Enable the Hestia theme and open the page.
    Does it resolve the issue? If yes, then there is some plugin conflict or configuration error that you can check by enabling theme/plugins one by one in the troubleshooting mode.
    Health Check allows troubleshooting without losing the current setup. The changes are done only temporarily until you turn off the troubleshoot mode. However, it is recommended to keep a backup.

    You might want to back your website up before doing this; if you don’t already have a backup plugin, then you can use this one: https://www.ads-software.com/plugins/updraftplus/.

    Since it’s a new plugin, it most likely won’t cause any additional issues.

    If this didn’t work, can you please share a screenshot of your customizer settings for the tagline?

    Thank you and let us know how it went!

Viewing 1 replies (of 1 total)
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