site took too long to respond

  • Resolved horsebutte

    (@horsebutte)


    6 months, 1 week ago

    My site is giving me errors, “site took too long to respond.” My hosting company told me that woocommerce is giving my site trouble with the following message:

    Automattic\WooCommerce\Admin\Features\Navigation\Menu::add_plugin_item is deprecated since 9.3 with no alternative. Navigation classes will be removed in WooCommerce 9.4

    I hope somebody can help. Thank you

    I did a site status and got the following details:

    System Status Report

    ### WordPress Environment ###

    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.3.1
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ? 3.8.1
    Log Directory Writable: ?
    WP Version: 6.6.2
    WP Multisite: –
    WP Memory Limit: 524 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 8.1.29
    PHP Post Max Size: 512 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 8.9.1
    OpenSSL/1.1.1w

    SUHOSIN Installed: –
    MySQL Version: 10.3.39-MariaDB
    Max Upload Size: 200 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    [REDACTED]

    ### Post Type Counts ###

    ai1ec_event: 14
    amn_mi-lite: 2
    asp-products: 1
    attachment: 1782
    calp_event: 1
    custom-css-js: 1
    custom_css: 1
    destination: 1
    espresso_attendees: 457
    espresso_events: 36
    espresso_venues: 1
    event: 1
    feedback: 41
    flamingo_contact: 1044
    flamingo_inbound: 4884
    gce_feed: 1
    genesis_custom_block: 1
    giftcard: 4
    gift_card: 17
    location: 3
    mep_events: 1
    mep_events_attendees: 1
    nav_menu_item: 109
    nf_sub: 161
    oembed_cache: 660
    page: 77
    post: 129
    postman_sent_mail: 250
    post_grid: 1
    product: 124
    product_variation: 116
    pt_view: 7
    revision: 14
    shop_coupon: 1
    shop_order: 249
    shop_order_refund: 8
    simple-pay: 1
    tour: 1
    tribe_events: 1
    tribe_organizer: 1
    tribe_venue: 1
    tss_slider: 1
    w4pl: 2
    wapf_product: 1
    wcpa_pt_forms: 2
    woo_discount: 3
    woo_discount_cart: 1
    wpcode: 3
    wpforms: 2
    wpm-testimonial: 51
    wp_block: 2
    wp_global_styles: 1
    wp_navigation: 1

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (39) ###

    Shield Security: by Shield Security – 20.0.8
    Advanced Product Fields for WooCommerce: by StudioWombat – 1.6.10
    Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3
    Child Theme Configurator: by Lilaea Media – 2.6.6
    Content Slider Block: by bPlugins LLC – 3.1.4
    CookieYes | GDPR Cookie Consent: by CookieYes – 3.2.6
    Genesis Blocks: by StudioPress – 3.1.5
    Genesis Connect for WooCommerce: by StudioPress – 1.1.2
    Genesis Custom Blocks: by Genesis Custom Blocks – 1.7.0
    Genesis Simple Edits: by StudioPress – 2.3.1
    Genesis Widget Column Classes: by Jory Hogeveen – 1.3.1
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 9.0.1
    reCaptcha by BestWebSoft: by BestWebSoft – 1.75
    Site Kit by Google: by Google – 1.135.0
    Gutenberg: by Gutenberg Team – 19.2.0
    Health Check & Troubleshooting: by The www.ads-software.com community – 1.7.1
    WPCode Lite: by WPCode – 2.2.1
    Mailchimp for WooCommerce: by Mailchimp – 4.4
    Ninja Forms: by Saturday Drive – 3.8.15
    Payment Methods by Product & Country for WooCommerce: by WPFactory – 1.7.17
    Post Views Counter: by dFactory – 1.4.7
    Really Simple SSL: by Really Simple Plugins – 8.3.0.1
    Redirection: by John Godley – 5.5.0
    Shortcodes Ultimate: by Vova Anokhin – 7.2.2
    Simple Social Icons: by OsomPress – 3.2.5
    Strong Testimonials: by WPChill – 3.1.20
    Spectra: by Brainstorm Force – 2.15.2
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.24.4

    Product Customer List for WooCommerce: by Kokomo – 3.1.7
    Discount Rules Core: by Flycart – 2.6.6
    WooCommerce.com Update Manager: by Automattic – 1.0.3
    WooCommerce Checkout Manager: by QuadLayers – 7.5.8
    WooCommerce Coupon Shortcodes: by itthinx – 2.6.0
    WooCommerce Stripe Gateway: by WooCommerce – 8.6.1
    WooCommerce: by Automattic – 9.3.1
    Yoast SEO: by Team Yoast – 23.4
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.6.0

    Smush: by WPMU DEV – 3.16.6
    YITH WooCommerce Gift Cards: by YITH – 4.17.0

    ### Inactive Plugins (0) ###


    ### Dropin Plugins () ###

    advanced-cache.php: advanced-cache.php
    maintenance.php: maintenance.php

    ### Must Use Plugins (1) ###

    Health Check Troubleshooting Mode: by  – 1.9.0

    ### Settings ###

    Legacy API Enabled: –
    Force SSL: ?
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    flycart-gift-card (flycart-gift-card)
    gift-card (gift-card)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    wgm_gift_card (wgm_gift_card)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –

    ### Logging ###

    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 19 KB

    ### WC Pages ###

    Shop base: #3624 - /shop/
    Cart: #3625 - /cart/ -  Contains the [woocommerce_cart] shortcode
    Checkout: #3626 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
    My account: #3627 - /my-account/
    Terms and conditions: #12811 - /sales-terms/

    ### Theme ###

    Name: Magazine Pro
    Version: 3.7.0
    Author URL: https://www.studiopress.com/
    Child Theme: ?
    Parent Theme Name: Genesis
    Parent Theme Version: 3.5.0
    Parent Theme Author URL: https://www.studiopress.com/
    WooCommerce Support: ?

    ### Templates ###

    Overrides: –

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: experimental-blocks
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    blueprint
    reactify-classic-payments-settings

    Daily Cron: ? Next scheduled: 2024-09-16 20:36:32 -07:00
    Options: ?
    Notes: 217
    Onboarding: completed

    ### Action Scheduler ###

    Complete: 159
    Oldest: 2024-08-16 13:04:02 -0700
    Newest: 2024-09-16 11:45:57 -0700

    Failed: 90
    Oldest: 2020-04-15 04:03:04 -0700
    Newest: 2024-06-18 11:38:15 -0700

    Pending: 1
    Oldest: 2024-09-16 14:14:50 -0700
    Newest: 2024-09-16 14:14:50 -0700


    ### Status report information ###

    Generated at: 2024-09-16 11:55:03 -07:00

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Rollback WooCommerce to 9.2.3 using https://www.ads-software.com/plugins/wp-rollback/ and the repeating php error causing CPU overload should stop.

    Then wait for WooCommerce 9.4 before updating again.

    Thread Starter horsebutte

    (@horsebutte)

    Thank you, I just did this, but I still get the same error message. Any additional WooCommerce plugins I also need to set back? Checkout Manager, Coupon Shortcode, Stripe Gateway, Update Manager?

    I appreciate the help. Thank you.

    Thread Starter horsebutte

    (@horsebutte)

    Update: I was once more on chat with my hosting company, since one more website of mine gave me the same error, and I do not have woocommerce plugin on that site.

    I think we figured it out. My VPN caused the problem.

    Thanks for helping.

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @horsebutte,

    Glad to know that you were able to identify the root cause of the issue. Thanks for letting us know.

    I will mark this thread as resolved now. Please feel free to reach out if you have additional questions.

    Have a wonderful day!

Viewing 4 replies - 1 through 4 (of 4 total)
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