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Resolved joyrmac
(@joyrmac)

8 years, 7 months ago

Hi all!

Thank you in advance for any insights you can give me.
This is my first post and I am sorry if I make any mistakes in this.

I am working on a test site ( https://rlcmedia.com/axcell/ ) and it won’t load and I can’t log in.

I have tried deleting all of the plug ins (from the FTP side) which didn’t do anything. (So I put them back.)

I have tried clearing my cache and cookies.

I have tried adding in the line:
define(‘WP_SITEURL’, ‘https://rlcmedia.com/axcell’);
define(‘WP_HOME’, ‘https://rlcmedia.com/axcell’);
into the wp-config.php

I am not sure if it’s the theme I’m using? (https://themeforest.net/item/prime-wordpress-theme/11788490) –I know it’s not your job to check on this for me… but I thought I’d give you my info on what I’m using

Anyway, any and all help is greatly appreciated.

Also, I am only a graphic designer with some knowledge of HTML and almost no knowledge of PHP… I know a lot of WordPress but I just thought you should know that I am not a Web Designer and am not totally knowledgeable in all of this.

Thank you!

Viewing 15 replies - 1 through 15 (of 15 total)

webdesignerchristian
(@webdesignerchristian)

8 years, 7 months ago

phpmyadmin the database and goto options and check if the 2 urls are set to
https://rlcmedia.com/axcell

wp-admin loging then would be
https://rlcmedia.com/axcell/wp-admin

upon final editing of the site and ready to go live then in wp-admin goto setting general and change both urls to the root domain
https://rlcmedia.com/

your new login will be
https://rlcmedia.com/wp-admin

*also remember any pics and links u use will need NOT to have /axcell/ in the url

Thread Starter joyrmac
(@joyrmac)

8 years, 7 months ago

I did check PHP My Admin and both urls are set.

Also, we have already done extensive work on this site. So it has a lot on it.
So it’s not a new site. I had previously been able to log in to:
https://rlcmedia.com/axcell/wp-admin

I’m not sure what’s up.

webdesignerchristian
(@webdesignerchristian)

8 years, 7 months ago

its possible maybe a plugin script is interfering or your htaccess is corrupted.

disable all plugins and set to theme 2015. rename .htaccess to .htaces.bac
and retry.

Thread Starter joyrmac
(@joyrmac)

8 years, 7 months ago

I tried all of these things. It is still not working… ugh.

webdesignerchristian
(@webdesignerchristian)

8 years, 7 months ago

are u running 2 installs?

this is main login i see
https://www.rlcmedia.com/wp-login.php?redirect_to=http%3A%2F%2Fwww.rlcmedia.com%2Fwp-admin%2F&reauth=1

Thread Starter joyrmac
(@joyrmac)

8 years, 7 months ago

yes. is this a problem? we have one for rlcmedia.com and then we have another for rlcmedia.com/axcell/

webdesignerchristian
(@webdesignerchristian)

8 years, 7 months ago

possible htaccess conflicts

maybe move 2nd install to subdomain
https://axcell.rlcmedia.com/

yeah i had a problem with the wordpress not lettingme access a non wordpress page, kept redirecting that non wp login to wp-admin.

i think wordpress takes control of the urls, so again u may need to move to subdomain or possible put some rewrite rules in the 2nd install

because i think 1st wordpress thinks https://rlcmedia.com/axcell is a page

Thread Starter joyrmac
(@joyrmac)

8 years, 7 months ago

I moved it to a subdomain and I’m still having problems with it not loading. and I guess I don’t know what a rewrite is. Maybe I should hire someone to fix it. haha

webdesignerchristian
(@webdesignerchristian)

8 years, 7 months ago

do me a favor, create a file and name it index.html

place this code in that file

<html><body>hello world</body></html>

load that file to the subdomain and review. you see the words “Hello World”?

if not, rename the .htaccess to .htaccess.bac in the domainroot and subroot and view again.

Thread Starter joyrmac
(@joyrmac)

8 years, 7 months ago

Yes. that worked…. is that a good sign? haha

webdesignerchristian
(@webdesignerchristian)

8 years, 7 months ago

yeah html works so may be problem with install, plugin, theme or even database.

back to basics.
ok delete index.html, then:

for both root and sub
backup and DELETE all themes cept 2015 and all plugins.
rename .htaccess to .htaccess.bac in both directories

test and reply

Thread Starter joyrmac
(@joyrmac)

8 years, 7 months ago

Thank you for all your help. I ended up just rebuilding the entire site but making sure that I had created a subdirectory for the new site and used the myPHPadmin to copy and paste the old content.

I WILL be backing this one up… haha ??

https://axcelltech.rlcmedia.com << that’s the new one… anyway. Thanks again. ??

God Bless,
–Joy

webdesignerchristian
(@webdesignerchristian)

8 years, 7 months ago

very good. i think it was your initial install blocking your second install. glad all is working. please mark thread resolved

Thread Starter joyrmac
(@joyrmac)

8 years, 7 months ago

ok thank you.

mctaylor
(@mctaylor)

7 years, 8 months ago

My site was partially rendering after installing the iSpring plugin. When I deactivated it, the site was back to normal. I’ll now contact iSpring to diagnose their plugin – that, admittedly, received 1 star in the reviews.

Viewing 15 replies - 1 through 15 (of 15 total)

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Site Won't Load – Can't Log In

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