Site won't load for client

  • So I have a bit of an issue. I’m building a site for my church with WP, and have a decent amount of experience with it. Their servers are on site, which means that their tech guys had to install WP for me.

    I emailed the in progress site to the pastor today, and after many tries he tells me the page will not load for him. I’ve had over a dozen friends try it, all with the same result of it working fine. It works great for me on my PC, iPhone, and tablet. But could this be an issue related to how WP was installed or that they are self hosted?

    Specifics: site in progress is WordPress.stmpgh.org… Old site is https://www.stmpgh.org

    There must be a reason why he can’t access the site from the church’s local computers. But I can’t put my finger on why. I have a feeling it’s bc of the way WP was installed by the IT people. Any help is appreciated, and any further questions let me know. Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)

  • Has he cleared the cache and cookie in his browser? Tried another browser? Cleared DNS on his computer?

    In a secure env, you would not want local users loading internet (as opposed to intranet) sites off the server…so yah, that is likely…have you asked them to try from an outside computer?

    Can you actually verify that all this is, well, kosher? That you have both been given wrong credentials?

    Also, maybe they just use one of many browser tools that block all but sites allowed (or their whole server and computer networks are compromised?)

    Their servers are on site, which means that their tech guys had to install WP for me.

    wordpress.stmpgh.org currently appears to be accessible just fine from the WAN.

    There must be a reason why he can’t access the site from the church’s local computers.

    If after clearing the local browser and DNS cache it still can’t be accessed from inside the network; sometimes similar symptoms can arise from NAT loopback issues that won’t allow you to resolve a domain name to a computer on your own LAN, from a computer within your own LAN. Sometimes modems/routers offered by (often times residential) service providers don’t allow, or have configuration issues that need to be overcome to allow, “loopback” within the local network.

    I think before I would give any consideration or anxiety to “compromised networks”, I would ask the IT team for the facility to first confirm that the site is indeed completely functional from outside of the local network, then have them diagnose the hardware issue that isn’t allowing the site to be viewed from inside the local network.

    Running on: Microsoft-IIS/6.0
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    And/or they think the site would be //www.wordpress.stmpgh.org/

    Thread Starter JoshM28

    (@joshm28)

    Thanks for the help and advice everyone!

    And/or they think the site would be //www.wordpress.stmpgh.org/

    I considered that too, but I walked him through copying and pasting the link I gave him verbatim.

    Has he cleared the cache and cookie in his browser? Tried another browser? Cleared DNS on his computer?

    He has tried IE, Chrome, and Safari to access the site with no luck. For an older Catholic priest, he’s pretty tech-savvy. He’s cleard his cache and cookies, but not DNS. I’m not entirely sure how he would do this — but I will ask the IT guys.

    Can you actually verify that all this is, well, kosher? That you have both been given wrong credentials?

    I’m not sure what you mean by this. I’ve been contracted by the parish to build a new site. So what credentials are you referring to?

    I think before I would give any consideration or anxiety to “compromised networks”, I would ask the IT team for the facility to first confirm that the site is indeed completely functional from outside of the local network, then have them diagnose the hardware issue that isn’t allowing the site to be viewed from inside the local network.

    I agree with this assessment. As far as being accessible outside the local network, I am 110% sure it is. I have tested on multiple PCs and have had friends do so from all over the place. I know that this issue is specific to their network. I put in a ticket with the IT folks, so I guess I’ll wait until Tuesday.

    I’m not sure how to put this into cogent wording, but here goes. Does it have anything to do with them installing wordpress in place of the “WWW”? In the past, I’ve installed WP on a subdirectory, rather than in front of the URL. Does this make a difference at all?

    Again, thanks for all the help!

    Is this installed on host account I would check if the Network Ip Address is blocked by host

Viewing 7 replies - 1 through 7 (of 7 total)
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