Site won’t save ‘Looks like somethings gone wrong’

  • Just starting a new website using WordPress and stumbling at the first hurdle. It won’t let me save any changes I make to the site. It says ‘Looks like something’s gone wrong. Wait a couple seconds, and then try again.’ every time and won’t save anything at all.

    I have no active plugins, just an inactive ‘Akismet Anti-Spam’. I’m using the default theme 2017 (I tried another but the same thing was happening)

    Can anyone help me with this at all? I’ve spent two nights now googling for an answer but can’t find one.

    Thanks!

Viewing 15 replies - 1 through 15 (of 24 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Please install the health check plugin and report back its findings: https://www.ads-software.com/plugins/health-check/

    Thread Starter watercool

    (@watercool)

    This is the first page..

    Screenshot

    • This reply was modified 6 years, 11 months ago by watercool.
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    On the first tab, are all directories writeable?

    Thread Starter watercool

    (@watercool)

    Yeah they all say Writable

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    How are you hosting this site?

    Thread Starter watercool

    (@watercool)

    I’m hosting through site5. So I installed WordPress through the site5 cPanel and softaculous.

    I used WordPress earlier in the year and thought I got my head around it a bit but then the long break has given me amnesia with it all. Before I installed WordPress the site redirected to another domain I have using Wix. Since installing WP the website is now showing the basic wordpress template (and not the redirected site), i can’t remember doing anything with the domain though.

    Basically, in a nutshell, I don’t know whats going on.

    • This reply was modified 6 years, 11 months ago by watercool.
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    What does Site5 tech support say about this?

    Thread Starter watercool

    (@watercool)

    They logged in and said ‘Thank you for being on hold. The issue is with wordpress . You have to use the wordpres theme options to make the changes to the layout.’

    But i’m not sure how I use the theme options other than what I’m doing.

    This is the screen…and I’m clicking on the pencils to edit OR using the menu on the left to change things but whether I click on ‘Publish’ or ‘Save Draft’ it comes up with the error shown on this screenshot..

    https://ibb.co/gWyyaR

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Ask them if they’re using mod_secure or some WAF.

    Please provide a link to a page on your site where we can see this. Thanks.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Checking with the guy in the back room, we suspect that there may be a caching problem. Are you using cloudflare or other CDN or does Site5 now do caching at the server level? Also, to rule out anything in your browser, please try using an incognito/private browsing session.

    Thread Starter watercool

    (@watercool)

    Not that I know of, but i’ll check!
    Just tried using in private browser and using chrome or firefox and still not working.

    Thread Starter watercool

    (@watercool)

    Ok, I’ve disabled static caching through my cPanel cache settings, but no fix.
    I must’ve done something wrong somewhere or not something I should’ve.

    Moderator bcworkz

    (@bcworkz)

    Don’t be so quick to blame yourself. Setting up WP shouldn’t be that tricky or difficult. Surprising incompatibilities do occur.

    That “something’s gone wrong” error shows up when a customizer script is unable to save settings through the API for some unknown reason. Expected problems like not logged in or a bad nonce are handled separately, the API is responding with something unexpected when this error shows up. I think some sort of security is being applied when it shouldn’t be. Like one that prevents cross site scripting (XSS) for example. Not that XSS security is the problem, just that it’s something along similar lines. Mod_security for example. It may not be WP after all even though it appears to be on first glance.

    Allowing that it could be WP anyway, I’m always leery of host provided one click installs through cPanel. If it were me in your position, after making a full backup of everything, I would obtain a fresh WP download zip from www.ads-software.com and use it as the source for a manual update. Essentially wiping out the host version for a true default WP installation.

    There is a chance that a true default installation is incompatible with some odd server configuration implemented by the host, hence their modified one-click install version. My suggestion could cause more problems instead of fixing the other. If that happens, restore the original files from backup.

    If a manual update simply results in the exact same problem, I suspect some sort of server level security preventing proper API access by customizer scripts. Your host could confirm if anything like this is in place.

    Try updating your PHP version – I had the same issue and resolved it by updating to PHP 7.0.

    Thread Starter watercool

    (@watercool)

    Ok looks like I might need to attempt the manual update.

    The PHP has now been changed to PHP 7 but, unless the changes take a while, it hasn’t resolved my issue.

Viewing 15 replies - 1 through 15 (of 24 total)
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