site_id mismatch error – WC Payments

  • Resolved specstanza

    (@specstanza)


    2 years, 9 months ago

    Hi everyone!
    I’m trying to setup my website with WC and WC Payments.

    I was unable to do it from my backoffice.

    So I followed the steps described in the WC Payments interface (logged into WordPress.com and updated root A records and CNAME records of my external hoster (PlanetHoster)).

    Now WordPress.com is all green, but I have the famous site_id mismatch error.

    Many thanks for your help regarding my issue,

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support B C. a11n

    (@battouly)

    Hi @specstanza,

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter specstanza

    (@specstanza)

    Hi @battouly
    Thank you for your reply! I’ve open a support request as an “Help with my account” request (cannot provide System Status Report – I don’t have access to my dashboard since this site_id mismatch error).
    Thank you again,

    Thread Starter specstanza

    (@specstanza)

    Hi everyone,
    Setting up manually my domain records didn’t solve the issue.
    I’ve tested one way on my website’s clone :
    – deactivate every plugin
    – update every woocommerce plugin
    => everything worked like a charm on the clone website

    So I’ve set my CNAME records as it was before on my hoster and tried to do the same on the real website.

    Still trying to setup WC Payments, I now have this permissions related message :
    *Désolé : vous n’avez pas la permission d’accéder à cette page.*
    *Sorry: you don’t have the permissions to access this page*

    URL is : wp-admin/admin.php?page=wc-admin&path=%2Fpayments%2Fconnect

    Any idea?

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @specstanza,

    Could you get back to us via email that you have open with us? We would need access to the site to help with this further. I sent an email on this again.

    Look forward to your email.

    Thread Starter specstanza

    (@specstanza)

    Hi everyone,

    I believe I’ve tried everything to solve my issue – forgetting the most basic stuff!

    Here’s what I did:

    • switched theme
    • disabled plugins to find the guilty one
    • read a lot of documentation (thread #1)
    • uninstall, reinstall WC components
    • comment my functions.php so no WC function where involved
    • Disconnect from WordPress.com several times
    • Re-affect permissions from the FTP (following these steps), new .htaccess file, checked the DataBase for wp_capabilities

    THE SOLUTION : was right under my nose!
    Auttomatic solutions are synchronized – I didn’t want to install JetPack plugin, but it was the very solution to solve the problem!
    To anyone would enconter the same issue – do this and everything will be fine!

    • This reply was modified 2 years, 8 months ago by specstanza.

    @specstanza Thanks for sharing what worked for you. I believe this will be very helpful to the community.

    While Jetpack is not required to run WooCommerce Payments, it does help resolve some issues like in this case.

Viewing 6 replies - 1 through 6 (of 6 total)
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