site_inaccessible Jetpack 2.3.1

Can you please use Jetpack’s Debugger module to send us some more information about your site?

1) Go to the Jetpack page in your dashboard.
2) Activate the Jetpack Debugger module.
3) Under the Jetpack menu item in your dashboard, click on Debug.
4) Click the link that says “click here to contact Jetpack support.”
5) Fill in the description box and your name and email address.
6) Click the “Contact Support” button.

Thanks!

I have upgraded to 2.3.5 and WordPress 3.6.

On the requested steps: the debugger does NOT show on my screen as on https://jetpack.me/2013/06/19/jetpack-2-3/. Therefore I am taking a different path.

I discovered that other people have used the “Core Control” plugin to help debug Jetpack. I installed that plugin. I turned on logging. What follows is the log from the request (I obsursed the secret keys):

URL
https://jetpack.wordpress.com/jetpack.register/1/

Method
POST

Result
error

Error Details

http_request_failed Operation timed out after 15008 milliseconds with 0 bytes received

Time Taken
15.188367843628 seconds

HTTP Args

timeout (integer) 15
redirection (integer) 5
httpversion (string) 1.0
user-agent (string) WordPress/3.6; https://marktab.net/datamining
reject_unsafe_urls (boolean) false
blocking (boolean) true
headers Array
(
[Accept] => application/json
)

cookies Array
(
)

compress (boolean) false
decompress (boolean) true
sslverify (boolean) true
stream (boolean) false
filename NULL
limit_response_size NULL

HTTP POST body
Array
(
[siteurl] => https://marktab.net/datamining
[home] => https://marktab.net/datamining
[gmt_offset] => -4
[timezone_string] => America/New_York
[site_name] => MarkTab Data Mining
[secret_1] => XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
[secret_2] => XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
[site_lang] => en_US
[timeout] => 15
[stats_id] => 11790574
)

HTTP Transports
WP_HTTP_curl

Request Time
2013-08-16 23:44:21 –400

Error Details

http_request_failed Operation timed out after 15008 milliseconds with 0 bytes received

This timeout error indicates that your site currently blocks all incoming connections from WordPress.com. I noticed that your site is hosted with GoDaddy, on a shared Windows server. In the past few weeks, other GoDaddy users reported similar issues; they were also hosted on a Windows server.

GoDaddy is aware of the issue, and recommends to all users experiencing issues with their Windows servers to switch to a Linux server instead. To do so, go to your site management panel, and try the following:

1) Click the + next to the hosting
2) Clicked on options, then the customize tab
3) Select the drop down menu under “Plan” and scroll up to select Linux

According to GoDaddy, it can take up to 48 hours for the changes to apply, but your site will be completely transferred, and you will then be able to use Jetpack.

If you do not feel comfortable making the change by yourself, do not hesitate to contact GoDaddy to let them know about the issue.

I hope this helps.

Hi Jeremy

So thanks for trying to help. Though I will provide more information for those hosting on GoDaddy.

1) GoDaddy will work with customers directly. Their general help website remains the only authoritative place to get information on what to do. I notice that Jeremy did not reference an official GoDaddy response, and therefore that type of advice needs to be verified with GoDaddy before taking any action. GoDaddy has been hosting for many years, and the various advice circulated outside their website, including on www.ads-software.com, may or may not represent current practice.
2) I am independently working with GoDaddy on an open ticket to resolve this issue. They have looked at my specific account from the inside, and recommended tips to try other than Linux hosting. I will not detail what those steps are since they may or may not represent what other people should do.
3) In my case I will NOT be moving marktab.net to Linux hosting. This acount also hosts dotnetnuke, which is Windows only. Note how you could get into trouble by coming to forums like this where people giving you advice start listing steps to transfer your account to another operating system without considering (or even asking for) the full scope of information. An alternative I therefore have is to find (possibly) another Windows host.

However, I am not done with my debugging tests. I wanted to see what Jeremy, representing Jetpack, would be able to offer. I have more tests to run based on the information I have from the “Core Control” plug-in, which provides advanced information on how plug-ins work with the server. Two obvious tests include whether other plug-ins which have similar connectivity profiles also experience issues. Also, I intend to stand up a new instance of WordPress and see whether that one will similarly have issues with Jetpack.

Jetpack used to work. Also, I noticed that in a recent upgrade of the same software on Linux (this past week) that I was receiving the same message. But that Linux installation was not GoDaddy, but Bluehost. I resolved that error, which was related to the max upload size parameter being set too low. At present the Jetpack zipped installation comes in at over 4 MB.

Finally, I want to give this general question to those having similar problems: ask yourself whether switching operating systems is really worth the value of a single plug-in. Or, would you be better off by finding an alternative plug-in?

Their general help website remains the only authoritative place to get information on what to do. I notice that Jeremy did not reference an official GoDaddy response, and therefore that type of advice needs to be verified with GoDaddy before taking any action. GoDaddy has been hosting for many years, and the various advice circulated outside their website, including on www.ads-software.com, may or may not represent current practice.

GoDaddy also offers support to their customers here on the www.ads-software.com support forums, and they’ve suggested other WordPress users to switch to a Linux server in the past few months. Here are a few examples:

• https://www.ads-software.com/support/topic/godaddy-hosting-and-wordpress?replies=6#post-4275080
• https://www.ads-software.com/support/topic/error-site_inaccessible-cant-connect-with-wordpresscom?replies=13#post-4499873

They have looked at my specific account from the inside, and recommended tips to try other than Linux hosting. I will not detail what those steps are since they may or may not represent what other people should do.

If you are able to solve this issue without switching from Windows to Linux, it would be great if you could share your solution.

WordPress and Jetpack can and do work on Windows servers. Unfortunately, GoDaddy made some changes in their Windows server configuration a few weeks ago that caused the issues you’re experiencing right now.

We also got in touch with them in order to find out a better solution to this issue.