site_verification_failed.connection_error

  • Resolved webchacha

    (@webchacha)


    8 months, 2 weeks ago

    Hi!
    I’m having some issues with notification.

    2 times a day, the plugin sends notification with this message: site_verification_failed.connection_error

    Weirdly, It sends to all Admin even if I configured it to send it to me only.

    Even more weird, I disabled the plugin and still being send.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @webchacha, glad you reached out!

    Can you let me know if you’re using the Solid Security Basic or Pro version?

    For the Site Scan error, I’d suggest going to?Security > Logs?and viewing the “Raw Details” of the scan for additional information on what type of error is being triggered. You may send it here.

    If the plugin is disabled, the Site Scan shouldn’t be running. Would you kindly double-check if you have an old staging site somewhere where the Solid Security plugin is activated? If there is, it’s likely coming from that site, and is also why the scan results are being sent to all admin users.

    Let me know what you can find!

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @webchacha, I’m checking in here to see if you still need assistance or whether the previous reply helped.

    Tracking notifications on this forum can become tricky over time, and due to inactivity, I’ll be marking this resolved.

    If you still require further assistance, please let us know or open up a new post if the problem is a different one.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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