Siteground Optimizer – Media, get stuck on converting images to WebP

  • Resolved cegasol

    (@cegasol)


    1 year, 4 months ago

    Hi,

    I’m using the Siteground Optimizer media. And If use Image Compression stucks after a few images I left it all night and didn’t advance. Now I’m trying to use webP image converted and the same situation. After a few images converted It get stuck, time pass and the converting image number is still the same.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support daniellaivanova

    (@daniellaivanova)

    Hello @cegasol,

    The SiteGround Optimizer plugin relies on the following WordPress cron tasks to generate WebP copies or optimize the images:

    siteground_optimizer_start_webp_conversion_cron
    siteground_optimizer_start_image_optimization_cron

    However, the WordPress cron system is disabled by default on the SiteGround Staging environment. This is done in order to prevent the staging sites from executing tasks related to WooCommerce orders, sending newsletter emails, etc.

    That being said, when the WordPress cron feature is disabled, SiteGround Optimizer would not be able to schedule and run those tasks.

    Please, try to optimize the images on the main site instead.

    If the issue persists, do not hesitate to contact us from your SiteGround user area so we can review the issue in detail.


    Best Regards,
    Daniela Ivanova

    Thread Starter cegasol

    (@cegasol)

    Hi,

    but when I make a push again the images converted will be lost. ?

    Plugin Support Simeon Boev

    (@k3llanved)

    Hello,

    Even if you somehow lose the converted images or at some point add new media content, the optimization process will run in the background and replace the missing content. You could push the staging website using the advanced options and choose to skip the media content if you think this will cause issues with the live website.

    Best Regards,

    Simeon Boev

Viewing 3 replies - 1 through 3 (of 3 total)
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